Prince Waikiki: Bell Desk Ambassador (On-Call)

Prince Waikiki; Honolulu (HI); Presencial; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

Prince Waikiki is seeking a Bell Desk Ambassador to enhance guest experience through superior service. You will greet guests, respond to requests, and coordinate with hotel departments using Opera and other systems.

The role requires high organization, calm handling of busy periods, and a proactive approach to guest needs. Based on a 24-hour hotel operation in Honolulu, the position emphasizes attention to detail, prompt communication, and professional conduct to ensure guest satisfaction and

Qualificações

• Must be proficient in English (oral and written).
• Customer service experience preferred.
• Minimum 3 years of customer service or hotel experience preferred.

Responsabilidades

• Greet and acknowledge all arriving/departing guests.
• Answer Bell Desk phone within 3 rings and record guest requests.
• Prepare bag pulls for scheduled departures and arrivals.
• Maintain cleanliness and organization of work areas and replenish desk supplies.
• Ensure items are accurately labeled and confidential guest information is secured.
• Maintain guest relations at all times.
• Prepare arrival and departure lists using OPERA system.

Conhecimentos

English proficiency

Customer service

Cashiering procedures

Organization & multitasking

Formação académica

High school diploma or equivalent

Ferramentas

Opera system

Microsoft Office

Descrição da oferta de emprego

Band 1H

PW Front Services Bell Desk Ambassador

Primary Responsibilities:

As an integral part of a team, Bell Desk Ambassador is responsible for continuously looking for ways to improve Guests’ experience by providing exceptional guest service. Actively listen and respond positively to Guest questions, concerns, and request using the property or department standards to resolve issues, surprise & delight and build trust. Anticipate Guests’ service needs in a professional, positive and timely manner. Including asking questions of Guest to better understand their needs and listening to Guest preference to act on them whenever possible.

Essential Duties:

1. Ensure that items are accurately labeled for delivery and that confidential guest information is secured
2. Answers Bell Desk phone within 3 rings and records guest requests on call sheet
3. Prepare bag pulls for scheduled departures and arrivals
4. Review daily business activities
5. Review the log book daily, and record all pertinent information in the log book
6. Greet and acknowledge all arriving/departing guests
7. Maintain cleanliness and organization of work areas and replenish desk supplies
8. Maintain positive guest relations at all times
9. Prepare arrival and departure lists using OPERA system
10. Perform all other duties as may be required or assigned
11. Ability to communicate effectively, prioritize and coordinate multiple tasks with various departments and guests
12. Ensure familiarity with all hotel services/features to respond to guest inquiries accurately
13. Must be highly organized, detail-oriented
14. The ability to handle hotel emergency procedures and situations with maturity and professionalism
15. Load and unload Guest personal belongings into/outof vehicle
16. Follow policies to inspect, secure vehicle and vehicle keys
17. Obey State traffic and driving regulations and hotel policies

Other Duties:

1. Assist other positions in the department

Working Conditions:

1. Indoor and outdoor open air environment with exposure to variable noise levels
2. Ability to stand/walk/run at least 8 hours throughout work shift

Work Hours:

1. Schedule will be based on operational needs.
2. 24 hour hotel business
3. Flexible availability

Equipment Use:

1. Ability to masterfully utilize the following systems: Opera, Microsoft Office, and other systems utilized in Front Office area.
2. Hotel telephone system

Mental and Physical Demands:

1. Must be able to handle irate guests and remain calm and friendly
2. Must be able to work under pressure, manage stressful situations, and multi-task
3. Must be able to endure various physical movements throughout the work areas
4. Ability to lift items up to 50 lbs.
5. Ability to reach up to 12 inches.

Communication Demands:

1. Must be able to verbally communicate in person and over the phone clearly and effectively
2. Must be able to follow verbal or written instructions

Minimum Qualification Requirements:

1. Must be proficient in English (oral and written) to effectively perform job functions
2. Must be able to perform general cashiering procedures
3. Minimum 3 years customer service or hotel experience preferred

Education:

1. High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.