Prince Waikiki: Club Lounge Ambassador (On-Call)

Prince Waikiki; Honolulu (HI); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical

Drug

Vision

Dental care

Life insurance

Paid vacation and sick leave

401K

Health Reimbursement

Discounted parking

Dining and golf discounts

Job summary

Prince Waikiki in Honolulu is seeking a Club Lounge Ambassador (On-Call) to provide exceptional guest experiences at the Club Lounge. You will greet guests, ensure lounge cleanliness, and support registration, VIP handling, and coordination with Front Office teams.

The role requires strong customer service, English proficiency, and the ability to multitask in a fast-paced hospitality environment. On-call hours and operational flexibility are expected.

Qualifications

• Must have strong customer service skills and a friendly, professional demeanor.
• Excellent verbal and written English communication required.
• Experience with front desk tasks, check-ins, and guest requests preferred.

Responsibilities

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness and organization of work areas.
• Set up and break down of food and drinks at the Club Lounge.
• Maintain supplies for the Lounge.
• Register guests and assist in VIP handling as needed.
• Coordinate with Guest Services and Concierge teams to fulfill guest requests.
• Handle guest problems or complaints with professionalism.
• Operate Front Office systems and run daily reports.

Skills

Customer service

English proficiency

Cashiering

Multitasking

Hospitality

Education

High school diploma

Tools

Opera

Saflok

Microsoft Office

Job description

Prince Waikiki: Club Lounge Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries,ambassador recognition programs, training, and career opportunities, we offer the following benefits:

• medical
• drug
• vision
• and dental care
• life insurance
• paid vacation and sick leave
• 401K
• Health Reimbursement
• discounted parking
• dining and golf discounts
• and more

AtPrince Waikiki,we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

Primary Responsibilities:

• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness,sanitation, and organizationofthe work areasat all times.
• Set up and break down offood and drinks at the Club Lounge
• Maintain suppliesfor the Lounge
• The ability to display, at all times,a friendly, courteousand professionalmanner in all dealings withguests, patronsand other employees.
• The ability to welcome and register hotelguests with an emphasis on fulfilling requests, followingspecial handlinginstructions and adheringto established credit policiesand procedures.
• The ability to handle a multitude of keys.
• The ability to pre-register individualsor groups asrequired; assist in escorting VIP’sand returnguests to their rooms asrequested.
• The ability to work closely with GuestService Ambassadors,Concierge Ambassadorsand FrontService Ambassadors to coordinate the efficient handling ofguest luggage and follow up onguestsrequests.
• The ability to handle guest problemsor complaints.
• The ability to utilize the computer systemin running dailyreportsand blocking special requests.
• The ability to keep allsupport departmentsinformed of necessaryinformation or requests.
• The ability to complete key packets and vouchers,and to modify registration cards.
• The ability to recite hours of operation of all hotel facilities andspecial service codes.
• The ability to understand the tasks performed by a Communication Ambassador, a ReservationAgent,a Concierge Ambassador and a Housekeeper.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• The ability to perform tasks and projectsas delegated by the Front Office Manager,Assistant FrontOffice Manager or HotelAssistant Manager.
• Register guests and assign rooms; accommodate special requests whenever possible.
• Check in/out and settle account with fullunderstandingof folio.
• Understand room status and room status tracking.
• Know room locations,types of rooms available,and room rates.
• Use suggestive sellingtechniques to sellrooms and to promote other services of the hotel.
• Coordinate room status updates with the HousekeepingDepartment by notifying housekeeping ofall check-outs, latecheck-outs, earlycheck-ins,special requests,day use rooms and noshow rooms.
• Possess a workingknowledge of the ReservationsDepartment, take same day reservations andfuture reservationswhen necessary. Know cancellation procedures.
• The ability to issue outkey cards with proper controls so that keys are given only to registered guests.
• Know how to useFront Office equipment.
• Process allguest requests.
• Use proper mail, package and message handling procedures.
• Be aware of dailyactivities and meetings takingplace in the hotel.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusualoccurrences or requests to the manager or designated manager.
• Know all safetyand emergency procedures. Be aware of accident prevention policies.
• Understand that business demandssometimes make it necessary to move employees from theiraccustomed shift to other shifts.
• Be aware that bending,stooping, and liftingitems weighing 30 pounds or more may be required.
• The ability to work well with other departments since they allwork hand in hand.
• The ability to cross-train in other areasof the hotel as needed to understand the overall operationsof a hotel.
• Ability to communicate effectively, prioritize and coordinate multiple tasks with variousdepartments and guests.
• Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented.
• Ability to maintain positive guest relations at all times.
• Accurate typing skills of 40 wordsper minute
• Perform allother dutiesas may be required or assigned.

Other Duties:

• Generate reports asrequired.
• Escort guests to their room upon check-in if needed.
• Assist other positions in the department.
• Follow all company policies and procedures.

Working Conditions:

• Exposure to variable noise levels and weather conditions.
• Ability to stand/walk for up to 8 hoursthroughout work shift.

WorkHours:

• Schedule will be based on operationalneeds.

Equipment Use:

• Ability to masterfully utilize the following systems: Opera,Saflok, Microsoft Office, and othersystems utilizedin Front Office area.

Mental and Physical Demands:

• Must be able to handleirateguestsand remain calm and friendly.
• Must be able to work under pressure, managestressful situations, and multi-task.
• Must be able to endure various physical movements throughout the work areas.

Communication Demands:

• Must be able to verbally communicatein person and over the phone.
• Must be able to followverbal or written instructions
• Must be proficient in English (oral and written) to effectively perform job functions.
• Must be able to perform generalcashiering procedures.
• Must be able to multi-task.
• TB clearance
• Minimum 3 years customer service experience preferred.

Education:

• High schoolgraduate or equivalent.Mustspeak, read, write, and understand the primary language(English) usedin the workplace. Must be able tospeak

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America