Bell Lobby Attendant (Full Time)

Mauna Kea Beach Hotel; Waimea (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation and sick leave

Dining discounts

Golf discounts

Paid vacation

Dining discounts

Golf discounts

Training and career opportunities

Job summary

A luxury resort in Hawaii is seeking a Bell Lobby Attendant to greet guests, assist with check-in, and maintain a clean lobby area. Responsibilities include escorting guests, providing information about resort amenities, and ensuring exceptional service at all times. The ideal candidate will have excellent communication skills, a warm demeanor, and a focus on customer satisfaction. This role may require working shifts exceeding 40 hours per week in a dynamic environment.

Qualifications

• Ability to greet and welcome guests with warmth.
• Must stand and walk during entire shift.
• Able to deal with complaints accurately and politely.

Responsibilities

• Greet hotel guests upon arrival and present leis.
• Escort guests to registration and assist with check-in.
• Maintain cleanliness in the lobby area and assist guests.
• Maintain a clean, orderly lobby and assist guests as needed.
• Follow resort standard operating procedures and uphold professional demeanor at all times.

Skills

Warm and friendly demeanor

Excellent communication skills

Customer service orientation

Professionalism

Tools

Telephone

2-way radio

Job description

62-100 Mauna Kea Beach Dr, Waimea, HI 96743, USA

Job Description

Posted Tuesday, December 23, 2025 at 3:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry‑competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we’re creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1U

Bell Lobby Attendant

Job Overview

Greet hotel guests upon arrival, present leis and escort guests to registration. Assist in check‑in procedures. Escort guests to their rooms, providing information on resort facilities/events, restaurants, Ocean Awareness Program and Big Island activities. Familiarize guest with hotel room and amenities. Assist in bell department with answering telephone and tagging luggage. Keep lobby clean and orderly. May deliver items to guest rooms, as needed. Retrieve juice & leis from loading dock and stock refrigerators. Keep back area clean and wash glassware in lobby housekeeping closet.

Essential Job Functions

• Greet and welcome guests in a warm and friendly manner, present leis and other amenities, personalizing service to guests.
• Escort guests to registration and may assist with check‑in.
• Escort guests to their room, providing information on resort facilities/events, restaurants, Ocean Awareness Program and Big Island activities.
• Familiarize guest with hotel room and amenities.
• Keep lobby clean and orderly; greet guests and offer assistance.
• Perform duties following the resort standard operating procedure.
• Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No gum chewing, leaning, sitting and/or sluggish demeanor).
• Perform other related duties as assigned or required.

Secondary Job Functions

• Assist other positions in the department as needed.
• Deliver items to guest rooms as requested.
• Assist with site tours of the resort if requested.

Working Conditions

Work indoors in an open lobby area and corridor that may be affected by various weather conditions.

Work Hours

Able to work shift and days determined by manager.

Able to work in excess of 40 hours per week if needed.

Equipment Use

• Telephone
• 2‑way radio wireless or plugged headset (must be charged and turned on during your shift).

Mental and Physical Demands

Must be able to stand and walk during entire shift.

Must be able to deal with complaints or with irate guests and remain calm and friendly.

Communication Demands

Must be able to verbally communicate with employees, managers, and guests.

Must be pleasant, smiling and friendly.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.