Prince Waikiki: Banquets - Waithelp (On-Call)

Colonial Group; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Colonial Group is seeking a Band 1H PW Banquets Waithelp to deliver food and beverage services for banquet events in Honolulu. The role emphasizes guest satisfaction, teamwork, and professional communication throughout the event, including setup, service, and post-service duties.

Responsibilities include serving meals and beverages, clearing tables, and upselling where appropriate, with an emphasis on empathy and adaptability in a dynamic banquet environment.

Qualifications

• High school diploma required or preferred.
• TB clearance required.
• Updated Liquor card required or preferred.
• Banquet experience preferred but not required.

Responsibilities

• Set up banquet tables according to specifications.
• Provide food and beverage service to banquet guests with 100% guest satisfaction.
• Communicate effectively and work as a team to exceed guest expectations.
• Serve and refill beverages; clear tables using proper methods.
• Maintain cleanliness of banquet area during and after events.
• Upsell menu items and keep accurate knowledge of the bar offerings.

Skills

Customer service

Teamwork

Communication

Empathy

Education

High school diploma

Job description

Band 1H

PW Banquets Waithelp*

Primary Responsibilities:

Create 100% guest satisfaction by delivering food and beverage to banquet guests. Professional. Exceed guest’s expectations. Communication, teamwork, take ownership, be empowered.

Essential Duties:

• Set up tables in accordance to specifications/standards
• Gives personal attention, takes personal responsibility, uses teamwork
• Listen and apologize with empathy, find solutions when resolving guest problems
• Serves food, coffee, water and other beverages; refills beverages as needed
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Cleans banquet room and banquet kitchen area during and after banquet event
• Cooperates with other servers to meet and exceed guest’s expectations

Other Duties:

• Focus on guest, attention to detail, teamwork, take responsibility, communicate effectively, apply professional expertise, build relationships
• Up sell/suggest alternatives
• Knowledge of total menu to include bar
• Performs other duties as needed or required

Working Conditions:

• May be required to work out doors, day or night, on occasion

Work Hours:

• Variable

Mental and Physical Demands:

• Able to lift, push, pull up to thirty-fivepounds through crowded room on continuous basis
• Repetitive reaching, bending, kneeling, squatting, stooping, sitting
• Able to stand for long periods of time.
• Able to walk long distances
• Able to carry full oval tray (ten plated meals), shoulder high

Communication Demands:

• Able to understand, speak, read, write English

Minimum Qualification Requirements:

• High school diploma
• Previous banquet experience preferred but not required
• TB clearance
• Updated Liquor card