Primary Systems Analyst, AVP

STATE STREET CORPORATION; Burlington (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Employee Assistance Program

Performance-based awards

Job summary

STATE STREET CORPORATION is seeking a Primary Systems Analyst to manage and support Charles River IMS production environments as part of SaaS Operations. You will coordinate with clients, perform administration, and ensure high availability of critical financial software.

The role requires a BS degree in a technical field or IT-focused business degree, plus 3 years fintech experience. Strong SQL Server skills and scripting ability are essential for ongoing automation and optimization.

Qualifications

• BS degree in a technical discipline or BA in Finance/Business with IT concentration.
• 3 years of progressively responsible fintech experience.
• Experience managing and supporting mission critical production software applications.
• Experience with SQL, MS SQL Server.
• Familiarity with servers and networks is preferred.
• Strong customer service, troubleshooting, and communication skills.

Responsibilities

• SME for the Client’s Technical Environment and user/group administration.
• Configuration and testing of software changes and operational processes.
• Interface/integration configuration and support; patch and change life cycle management.
• Migration of changes to production environments and disaster recovery planning.
• Create JIRAs for bugs/enhancements and coordinate with Engineering and Product Management.
• Support 24x7 production environments and performance troubleshooting.
• Collaborate with vendors to deliver integrated services for clients.
• Partake in process improvement for SaaS operations and tool adoption.

Skills

SQL

MS SQL Server

Scripting: Python/Perl/PowerShell

Customer service

Problem solving

Communication skills

Education

BS degree in Computer Science/Engineering/Math or BA in Finance/Business with IT concentration

Tools

Jira

Job description

Who we are looking for:Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Primary Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.Role and Responsibilities:SME for the Client’s Technical EnvironmentUser & Group administration/privileges ManagementConfiguration and testing of software changes and operational processes.Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.Interface/integration configuration and supportPatch Life Cycle ManagementChange Life Cycle ManagementAssistance in resolving escalated problems.Migration of changes and problem resolutions to production environmentsPerformance troubleshooting and working with internal teams.Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.Periodic Batch Review and OptimizationBusiness Continuity/Disaster Recovery assistanceWorking with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.Education & Preferred QualificationsA BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.3 years of progressively responsible & relevant (Fintech) experience.Experience in managing and supporting mission critical production software applications is required.Experience with SQL, MS SQL ServerProven ability to work in a mission-critical operations and production support environment.Experience or familiarity with servers and networks is preferred.Proven ability to partner with various internal departments to deliver superior customer service.Break down moderately complex processes into simple and reliable components.Experience with automation using scripting languages such as Python/ Perl and PowerShell.Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.Database software or IT technical experience.Charles River IMS or securities trading software experience is preferred.A background in portfolio management and trading system applications is preferred.Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.Strong written and verbal communication skills.Ability to manage multiple, simultaneous priorities.Proven organizational skills with attention to detail.Ability to achieve results without close supervision.Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.Strong analytical and problem-solving skills.Flexibility with schedule and ability to work beyond regular business hours for period off hours support.Salary Range:$90,000 - $157,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.