Primary Care Registration Specialist (Onsite)

RiseMe; Avon (IN); On-site; USD 32,000 - 43,000; Full time

Job summary

Indiana University Health is seeking a Registration Specialist – Primary Care for its on-site IU Health West Hospital location. You will support patient registration, scheduling, and insurance verification while ensuring smooth patient flow from arrival through departure.

Responsibilities include greeting patients, managing clinic workflows, and coordinating with providers and nursing staff. Strong communication and a service mindset are essential, with training provided and opportunities for

Qualifications

• High School Diploma or GED required.
• Prior experience in a healthcare setting preferred.
• Ability to learn and retain medical coding concepts (ICD-10, CPT preferred).
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Greet and assist patients with check-in and check-out.
• Schedule appointments and manage clinic workflows.
• Work insurance and demographic queues to ensure accurate records.
• Answer incoming calls and route patients and visitors appropriately.
• Collect and validate patient demographic and insurance information.
• Explain department policies, charges, and payment expectations.
• Enter information accurately to support reimbursement and clinical outcomes.
• Communicate effectively with patients, providers, nursing teams, MAs, and managers.
• Support primary care clinic operations with professionalism and efficiency.

Skills

Customer service

Phone etiquette

Communication

Teamwork

De-escalation

Willingness to learn

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking a Registration Specialist – Primary Care for its on-site IU Health West Hospital location. You will support patient registration, scheduling, and insurance verification while ensuring smooth patient flow from arrival through departure.

Responsibilities include greeting patients, managing clinic workflows, and coordinating with providers and nursing staff. Strong communication and a service mindset are essential, with training provided and opportunities for