Primary Care Medical Assistant — Care Coordination

upperlinehealth; Chula Vista (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision benefits

401K and PTO

Work life balance

Job summary

Upperline Health is seeking a Primary Care Medical Assistant to support patient-centered care in a value-based practice. You will room patients, document vital signs, health history and coordinates with the care team to ensure smooth clinic operations and proactive outreach.

The ideal candidate is organized, compassionate, and capable of working at the top of their scope in a collaborative, multidisciplinary environment. On-site at National City with travel to La Mesa and Chula Vista facilities.

Qualifications

• Certified MA or minimum of 2 years’ experience in a medical primary care setting.
• Experience in a primary care /outpatient clinic setting is strongly preferred.
• Certified MA or phlebotomy certification strongly preferred.
• Demonstrates strong knowledge of medical terminology, disease processes, and basic pharmacology, including medication classifications, dosing ranges, and potential side effects.
• Ability to accurately interpret provider documentation, diagnostic orders, and treatment plans.
• Clinical care coordination or care management experience is ideal.
• Previous experience assisting or providing care to the adult – geriatric patient population is preferred.
• Prior wound care and foot care experience is a plus.
• Bilingual English/Spanish is helpful.
• Ability to work collaboratively in a team-based care model.
• Previous experience working in an EMR system – ideally, AthenaHealth.
• Proficiency using Word, Excel and other Microsoft Office products is necessary.

Responsibilities

• Room patients, obtain and document vital signs, medical history, and chief complaints
• Assist NP with health assessments and in clinic visits with Upperline Plus patients being seen in our clinics
• Facilitate and support virtual provider encounters from the clinic setting
• Accurately document clinical information in the electronic health record (EHR)
• Performs thorough and accurate medication reconciliation at each patient encounter by reviewing, verifying, and consolidating all prescription medications, over-the-counter drugs, supplements, and herbal products
• Identify medication discrepancies or potential concerns; and ensures the reconciled medication list is complete, current, and accurately documented in the electronic medical record for provider review
• Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care
• Manage in-basket messages, prescription refill requests, and prior authorizations
• Care coordination activities as assigned including, but not limited to, medical records requests, order management, appointment scheduling, managing patient care referrals, DME referrals, etc.
• Identifying community resources and assisting Upperline’s patients and families in accessing those resources
• Prepare and maintain equipment and supplies commonly used by the Upperline Plus provider
• Collaborate with providers, nurses, care managers, and social services to address medical and social determinants of health
• Serve as the Upperline Plus provider’s primary point of support for workflow optimization and patient flow management
• Identify barriers to care (transportation, medication access, health literacy) and escalated appropriately
• Participation in interdisciplinary team meetings & daily clinic team huddles
• Perform clinical tasks within scope (injections, phlebotomy, point-of-care testing)
• Other related duties as deemed necessary by Upperline Health

Skills

Bilingual English/Spanish

EMR familiarity

Excellent communication

Team-based care

Education

Certified Medical Assistant

Tools

AthenaHealth

Microsoft Office

Job description

Upperline Health is seeking a Primary Care Medical Assistant to support patient-centered care in a value-based practice. You will room patients, document vital signs, health history and coordinates with the care team to ensure smooth clinic operations and proactive outreach.

The ideal candidate is organized, compassionate, and capable of working at the top of their scope in a collaborative, multidisciplinary environment. On-site at National City with travel to La Mesa and Chula Vista facilities.