Primary Care Clinic Operations Manager

Rhode Island Primary Care Physicians Corporation; Narragansett Pier (RI); On-site; USD 55,000 - 70,000; Full time

Job summary

Rhode Island Primary Care Physicians Corporation is seeking an experienced Office Manager to oversee a single clinic location. You will lead front- and back-office operations, ensure patient experience excellence, and support day-to-day clinic functions with HIPAA compliance and strong administrative leadership.

This role partners with staff to sustain high-quality, cost-effective care in a growing network.

Qualifications

• Bachelor's degree required in healthcare administration, business, nursing or related field.
• Strong leadership, organizational and communication skills are essential.
• Familiarity with value-based care programs and payer contracts (BCBSRI Sub-Capitation) is preferred.

Responsibilities

• Oversee front office operations: scheduling, check-in/out, patient service.
• Coordinate back-office functions: medical records, billing, insurance verification, HIPAA compliance.
• Lead staff: scheduling, evaluations, training, and development.
• Optimize office workflows and vendor relationships; manage office supplies and equipment.
• Improve patient experience and satisfaction; collaborate with Quality/Performance team on metrics.
• Manage budgets, payroll for admin staff, and track KPIs (collections, no-shows).
• Ensure compliance with HIPAA, OSHA, and payer requirements; support audits.
• Engage in technology & reporting: optimize EHR usage and run performance reports.

Skills

Leadership

Organizational skills

Interpersonal communication

Value-based care knowledge

BCBSRI Sub-Capitation familiarity

EHR proficiency & MS Office

Education

Bachelor's degree in healthcare administration/business/nursing/related field

Job description

Rhode Island Primary Care Physicians Corporation is seeking an experienced Office Manager to oversee a single clinic location. You will lead front- and back-office operations, ensure patient experience excellence, and support day-to-day clinic functions with HIPAA compliance and strong administrative leadership.

This role partners with staff to sustain high-quality, cost-effective care in a growing network.