Primary Care Case Manager - Office Based

Zepf Center; Toledo (OH); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Primary Care Case Manager to provide essential support and coordination for individuals facing mental health and addiction challenges. This role involves working closely with clients to develop personalized care plans, ensuring they access necessary resources while respecting their cultural preferences. The Case Manager will engage in crisis intervention, monitor client progress, and advocate for their needs within a trauma-informed environment. If you're passionate about making a meaningful impact in the community and supporting individuals on their journey to wellness, this opportunity is perfect for you.

Qualifications

• Minimum of HS Diploma with three years of behavioral health experience or Bachelor's Degree required.
• QHMS certification required throughout employment.

Responsibilities

• Provide community support and coordination of services for clients with mental illness.
• Develop treatment plans and assess client progress toward goals.

Skills

Community Support Coordination

Crisis Intervention

Behavioral Health Knowledge

Treatment Planning

Cultural Sensitivity

Documentation Skills

Education

High School Diploma

Bachelor's Degree

Tools

Electronic Health Record Systems

Job description

Primary Care Case Manager - Office Based

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Primary Care Case Manager - Office Based

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Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary

The purpose of this position is to provide a wide range of community support and coordination of services to people experiencing serious mental illness and/or addiction challenges to ensure their needs are addressed. The Case Manager supports clients in the development of their short and long-term goals and acquisition of community resources using a person-centered approach. Services will be provided with respect to cultural preferences and in accordance with client's rights. The person in this position participates in the development of comprehensive care coordination and treatment planning, advocates for persons on their caseload, utilizes evidence-based assessments, provides linkage and referral to additional community resources as needed, coordinates crisis intervention services and generally supports the client in their pursuit of emotional and physical health and wellness. Levels of support required by people on the caseload may vary greatly. The Case Manager works with the client in the Primary Care office and at agency locations. The Case Manager may meet with the client in the community or in a home setting. Works hours/shifts as posted.

Essential Duties And Responsibilities

• Assesses client strengths and needs with the client and applicable team members, conducts comprehensive care coordination, and develops treatment plans. Monitors and evaluates client progress toward goal attainment. Reviews and modifies treatment plans as needed.
• Maintains contact with the client as indicated in the treatment plan or as needed to ensure stability. Communicates with and provides support to clients in achieving goals and outcomes. Provides active outreach as necessary, including crisis intervention and management, and acquisition of appropriate community supports.
• Links and/or refers clients to other services, programs, and agencies as needed. Assists in assuring clients obtain and retain applicable entitlements and follows up on same. Serves as an advocate for clients. With appropriate releases, communicates with family members and significant others as indicated.
• Confers with supervisor and other team members regarding clients and, as appropriate, other agencies with emphasis on provision of most appropriate, effective, and cost-efficient services.
• May provide face-to-face contact with clients who are hospitalized to facilitate discharge planning and coordination of services. Works with hospital and agency medical staff regarding same.
• Assists clients in tracking and keeping appointments.
• Assists clients with developing skills that lead to independence
• Provides back up for other staff.
• Completes required documentation in the electronic health record in accordance with timelines and standards required by the agency i.e. within 48 hours of interaction , regulatory bodies, and payors. Demonstrates excellent written and oral communication skills.
• Carries out policies and procedures of the agency; may participate in community work, staff development, agency-wide projects; serve on agency committees/teams, attend meetings, and performs other related duties as requested.
• Training requirements include CPR, CPI, new hire, Sanctuary and annual boosters in addition to any required trainings assigned during employment
• Must be able to safely drive in all weather conditions in support of client needs
• Perform other duties as assigned.
  
  

Specific/Individual Competencies:

• Professional approach to all functions and relationships with all levels of staff, clients, other agencies, and the public.
• Abides by the agency's code of ethics.
• Strives to continuously improve own and agency objectives and operations.
• Incorporates Continuous Quality Improvement (CQI) techniques into daily work activities.
• Participates on CQI process teams and/or supports CQI initiatives.
  
  

Organizational Competencies:

• Demonstrate knowledge of the agency mission, vision, goals, and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.
• Zepf Center is committed to providing a culture of trauma-informed care through the Sanctuary Model
  
  

EOE/M/F/D/V/SO

Requirements

Position Qualifications:

• Minimum of HS Diploma and/or equivalent with three years of behavioral health or related field experience OR Bachelor's Degree REQUIRED
• Valid Driver's License with acceptable driving record
• QHMS certification required (at minimum) throughout employment
• Social Work License preferred
  
  

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles during business must be able to provide proof of insurance.

WORKING CONDITIONS

This position is dynamic and involves extensive interaction with individuals and families, cooperation with multiple community organizations, as well as computer-based data entry and monitoring. It demands cultural and racial diversity awareness and sensitivity. The employee is expected to uphold a standard of patient engagement.

• Work is conducted in offices, participant's homes, and other community sites.
• Employees may interact with a diverse group of individuals, some of whom may display anger and frustration due to stressful situations. These individuals may also be under the influence of drugs or alcohol and require treatment.
• The employee will be exposed to and need to deal with a range of emotionally charged issues in a compassionate, trauma-informed manner.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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