SVS Vision - Office Manager - Ann Arbor, MI

SVS Vision; Ann Arbor (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Office Manager to lead a dynamic team in providing exceptional customer service. This role involves managing store operations, training staff, and ensuring a positive experience for all patients. With a focus on teamwork and professional growth, the position offers a vibrant work environment and numerous benefits, including flexible schedules and performance bonuses. Join this forward-thinking company to make a significant impact in the optical retail sector and enjoy opportunities for advancement and recognition.

Benefits

Flexible schedule

Paid vacation

Paid mileage

Paid holidays

Monthly sales bonus

401K plans

Medical and dental benefits

Vision benefits

Life and disability insurance

Professional training

Qualifications

• Strong leadership and team-building skills are essential.
• Excellent customer service experience is a must.
• Ability to learn and apply optical knowledge quickly.

Responsibilities

• Manage day-to-day store operations and staff training.
• Provide exceptional customer service and support.
• Meet and exceed sales goals while reporting weekly.

Skills

Professional communication skills

Attention to detail

Adaptability

Teamwork orientation

Customer service skills

Optical knowledge

Problem-solving abilities

Leadership skills

Organizational skills

Knowledge of merchandise trends

Job description

Join to apply for the SVS Vision - Office Manager - Ann Arbor, MI role at SVS Vision

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules and the ability to manage their stores like a business using the SVS Vision procedures.

Job Summary

SVS Vision Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses. Managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:

Duties/Responsibilities

• Provide a unique and excellent customer service experience for each patient
• General optician and receptionist duties
• Meet and exceed store's sales goals
• Assigning KPIs to staff
• Answering phones to assist patients
• Scheduling appointments and managing the appointment book
• Coaching, training, and developing employees
• Day-to-day store operations
• Weekly and monthly reporting
• Managing employee payroll hours
• Enforcement of corporate policies and procedures
• Ability to participate in an active and busy environment

Required Skills/Abilities

• Professional communication skills
• Strong attention to detail
• Adaptable to change
• Teamwork oriented
• Excellent customer service skills
• Ability to learn optical knowledge
• Strong problem-solving abilities
• Leadership and team-building skills
• Organizational skills
• Knowledge of store merchandise and trends

Benefits And Perks

• Energetic environment
• Flexible schedule
• Paid vacation
• Paid mileage
• Paid holidays from date of hire
• Monthly Sales bonus
• 401K plans
• Affordable medical and dental benefits
• Vision benefits
• Life and disability insurance
• Employee assistance program
• Company-sponsored discounts on many useful items and services
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Yearly performance reviews
• Rewards and recognition for outstanding performance
• Opportunity for growth and promotions within the company

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Retail