Field Service Supervisor

Yancey Bros. Co.; Austell (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

Technician tool allowances

Medical, vision, dental

Job summary

Yancey Bros. Co. is seeking a Field Service Supervisor in Georgia to lead our team of field service technicians and ensure high-quality preventative maintenance for Caterpillar equipment.

The role emphasizes safety, productivity, and customer satisfaction. You will own the area’s financial performance and drive efficient service delivery. Ideal candidates bring strong supervisory experience, mechanical aptitude, and a customer-focused mindset.

Qualifications

• Minimum of 3 to 5 years of industry experience
• Prior supervisory experience
• Strong problem solving skills to meet customer and employee needs
• Excellent people skills with customer service experience
• Excellent organizational and communication skills

Responsibilities

• Participate in required safety programs and ensure employees complete safety training
• Oversee daily operations, review profit and loss, staffing, training, equipment utilization and safety
• Support and train employees on Standard Operating Procedures and ensure policies are followed
• Develop and motivate staff; conduct annual evaluations and create development plans
• Plan systems to control expenses and improve efficiency
• Assist customers in resolving parts and service complaints
• Ensure safety audits and regulatory compliance for OSHA, MSHA, EPA and DOT
• Manage attendance, schedule coverage, and maintain records
• Perform quality control inspections and ensure CVA PM accuracy
• Supervise daily workflow and resource allocation
• Contribute to long-term scheduling and route optimization for technicians
• Oversee accounts receivable collection and monthly reporting
• Coordinate safety, financials and company updates in monthly meetings
• Additional duties as assigned by management
• Maintain current product knowledge and warranty guidelines
• Oversee/assist in maintaining service levels

Skills

Supervisory experience

Mechanical aptitude

Customer service

Problem solving

Education

Industry experience or degree

Job description

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Field Service Supervisor, you are responsible for the productivity of field service preventative maintenance technicians and satisfaction of service customers. You will be responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. You will spend the majority of your time supporting, growing, and holding technicians accountable. You will be expected to own financial performance for your area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. You will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Primary Responsibilities:

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner


• Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations


• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed


• Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy


• Plan and establish systems to control expenses


• Assist customers in the resolution of complaints regarding parts and service


• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations


• Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records


• Perform routine quality control inspections and CVA PM accuracy to ensure maximum customer satisfaction


• Supervise daily workflow (workload, resources and equipment processes)


• Assist with developing long term schedules and routes to maximize technician efficiency


• Oversee/assist in the collection of accounts receivable


• Accountable for monthly reports, including filing all injury reports


• Conduct monthly meetings (safety, financials and current company information)

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.


• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

Education/Experience:

• Specific industry experience or an equivalent degree

Required Qualifications/Skills:

• Minimum of 3 to 5 years of industry experience


• Prior supervisory experience


• Possess the necessary problem solving skills to meet the needs of our customers and employees


• Excellent people skills with customer service experience


• Excellent organizational and communication skills

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.


• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.


• Teamwork: We work as one across our organization for the benefit of our customers.


• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.


• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner


• Exhibiting honesty and integrity


• Acting in a fair and ethical manner


• Team mentality


• Delivering quality results
  
• Exhibiting pride and ownership


• Working with a sense of urgency


• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay


• Technician Tool Allowance


• 401k Plan Strong Company Match


• Employee Profit Sharing


• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage


• Flexible Spending Accounts


• Short & Long Term Disability


• Group Life Insurance

Personal Time Off

• Paid Holidays


• Tuition Reimbursement


• Ongoing Training

#YPS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.