Field Service Supervisor

Yancey Power Systems

Austell (GA)

On-site

USD 80,000 - 110,000

Full time

11 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Aggressive compensation

Technician tool allowances

Medical, vision, dental insurance

401k plan with strong company match

Employee profit sharing

Financial wellness coaching

Paid vacations and more

Job summary

Yancey Bros Co is seeking a Field Service Supervisor in Georgia to lead field service technicians and drive safe, efficient maintenance operations. You will manage daily activities, oversee safety programs, and address customer concerns while promoting continuous improvement.

The role requires 3–5 years of industry experience with prior supervisory responsibilities, strong organizational and communication skills, and a sense of urgency to meet service objectives and budgets.

Qualifications

3–5 years of industry experience.
Prior supervisory experience.
Strong mechanical aptitude.
Excellent organizational and communication skills.
Ability to lead and train staff.

Responsibilities

Oversee daily field service operations and P&L for area.
Develop and motivate staff with annual evaluations.
Ensure safety programs and regulatory compliance.
Assist customers with parts and service issues.
Plan schedules to maximize technician efficiency.
Prepare monthly injury and safety reports.

Skills

Mechanical aptitude

Supervisory experience

People skills

Organizational skills

Communication skills

Sense of urgency

Education

Industry experience or equivalent degree

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the Field Service Supervisor, you are responsible for the productivity of field service preventative maintenance technicians and satisfaction of service customers. You will be responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. You will spend the majority of your time supporting, growing, and holding technicians accountable. You will be expected to own financial performance for your area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. You will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer’s warranty guidelines.

Primary Responsibilities

Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy
Plan and establish systems to control expenses
Assist customers in the resolution of complaints regarding parts and service
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations
Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records
Perform routine quality control inspections and CVA PM accuracy to ensure maximum customer satisfaction
Supervise daily workflow (workload, resources and equipment processes)
Assist with developing long term schedules and routes to maximize technician efficiency
Oversee/assist in the collection of accounts receivable
Accountable for monthly reports, including filing all injury reports
Conduct monthly meetings (safety, financials and current company information)

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.

Education/Experience

Specific industry experience or an equivalent degree

Required Qualifications/Skills

Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure