Preventative Maintenance Coordinator

Yancey Bros. Co.

Austell (GA)

On-site

USD 40,000 - 60,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive Pay

Individual Bonus Opportunities

401k Plan Strong Company Match

Employee Profit Sharing

Tuition Reimbursement

Medical, Vision, Dental Insurance

Job summary

Yancey Bros. Co. in Austell, Georgia, is seeking a Preventative Maintenance Service Coordinator. In this role, you will manage the Field PM process, communicate with customers and technicians, and ensure timely maintenance services.

The ideal candidate will have at least 2 years of scheduling experience, strong organizational skills, and the ability to deliver superior customer service. We offer a competitive pay structure, full benefits, and opportunities for career development.

Qualifications

Minimum 2 years’ experience scheduling and controlling calendars for multiple people.
Basic use of Excel (creating columns/rows, copy/paste data, basic math computations).
Ability to communicate successfully via phone, email, and in person.

Responsibilities

Schedule required services with customers and technicians.
Create and open work orders.
Communicate status of service with all parties involved.
Enter status updates into computer system.
Verify labor time and parts orders.

Skills

Scheduling work

Communication

Customer service

Excel basics

Education

High school diploma or equivalent

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the Preventative Maintenance Service Coordinator, you will have ownership over the entire Field PM process from beginning to end. Your goal is to ensure that your customer’s machines are properly maintained according to their maintenance schedule. You will be responsible for communicating with your customers and the PM Field Technicians regarding scheduling of services, ensuring services are performed correctly and in a timely manner, updating customers with the results of the services, and invoicing once services are complete. You will also have administrative duties in the office to include accounts payable, ensuring accurate technician efficiency reporting, and management of parts ordering/returns.

Primary Responsibilities

Work directly with the customer and the technician to schedule required services
Create and open work orders
Communicate with Management, Customer, and Technician on the status of service
Enter status updates into computer systems
Close work orders verifying labor time and part orders
Create quotes

Additional Responsibilities

Create purchase order numbers and coding for invoices
General office duties (fax/email/answer phones)
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager

Who We Are Looking For

To be successful in this position you should have strong organizational skills when it comes to scheduling work and dispatching technicians. Good communication abilities will be essential for maintaining relationships with your customers and technicians. You should possess a sense of urgency and desire to provide superior customer service. The ability to work both with a team and independently is essential to this position as well.

Education/Experience

High school diploma or equivalent preferred.

Required Qualifications/Skills

Minimum 2 years’ experience scheduling and controlling calendars for multiple people
Basic use of Excel (creating columns/rows, copy/paste data, basic math computations)
Ability to communicate successfully via phone, email and in person to customers, technicians and management

Preferred Qualifications/Skills

Prior experience as a dispatcher or service coordinator in the heavy equipment or rental industry
Knowledge of machine parts and/or operation

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure