Prestige Beauty Key Holder: Lead & Inspire

The Estee Lauder Companies Inc.; San Jose (CA); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life and disability insurance

Retirement savings plans

Paid leave and holidays

Education-related programs

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth store operations and outstanding customer service. You will coach the sales team, model exemplary behavior, and handle essential cash reconciliation tasks.

This role requires flexibility to work days, evenings, weekends, and events, with a focus on achieving sales and customer service targets in a prestige beauty environment.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead by example to provide inspirational, authentic and personalized customer service
• Support Store Manager and Assistant Manager to ensure smooth running of the store
• Open and close the store on a rota basis
• Carry out start and end of day cash reconciliation
• Carry out training and development to enhance customer service and sales

Skills

Retail experience

Customer service

Cash handling

Supervisory/coaching

Evening/weekend shifts

POS software

Tools

POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth store operations and outstanding customer service. You will coach the sales team, model exemplary behavior, and handle essential cash reconciliation tasks.

This role requires flexibility to work days, evenings, weekends, and events, with a focus on achieving sales and customer service targets in a prestige beauty environment.