Prestige Beauty Key Holder - Customer Experience Lead

The Estée Lauder Companies Inc.; Woodstock (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support store leadership and ensure smooth operations. You will coach staff to deliver authentic, personalized customer service and help hit sales and customer service targets.

You will manage start and end of day cash reconciliation and participate in opening/closing the store on a rota, building towards a supervisory career with a leading prestige beauty brand.

Qualifications

• Proven retail experience in cosmetics or prestige beauty is preferred.
• Ability to deliver inspirational, authentic, personalized customer service.
• Experience supervising others to achieve sales and service targets.
• Experience in retail operations including cash reconciliation and opening/closing the store.
• Willingness to work retail hours, including days, nights, weekends, and events.

Responsibilities

• Support Store Manager and Assistant Manager to ensure smooth store operations.
• Lead by example with coaching and mentoring to drive customer service and sales targets.
• Handle start and end of day cash reconciliation and contribute to opening/closing the store on a rota.
• Be available for first supervisory responsibilities and ongoing development within the team.

Skills

Retail experience

Customer service

Supervisory experience

Cash handling

Store operations

Scheduling

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support store leadership and ensure smooth operations. You will coach staff to deliver authentic, personalized customer service and help hit sales and customer service targets.

You will manage start and end of day cash reconciliation and participate in opening/closing the store on a rota, building towards a supervisory career with a leading prestige beauty brand.