President, Commercial Service Operations

Motive Workforce; Los Angeles (CA); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

Salary range $250k-$300k

Bonus & profit sharing

Medical, dental, vision

Life and disability insurance

401(k) & PTO

Executive ownership

Job summary

Motive Workforce, on behalf of a well-established commercial plumbing contractor in Southern California, seeks a President of Commercial Service Operations to lead and scale the service organization across multiple locations. You will establish structure, accountability, and processes to drive growth, improve profitability, and strengthen field productivity.

You will develop leaders, set KPIs, and partner with executive leadership on market expansion, while strengthening relationships with

Responsibilities

• Own the Service & Repair P&L with accountability for revenue, gross profit, cash flow, customer retention and overall performance
• Lead, develop and hold Branch Managers and other operational leaders accountable for results
• Grow commercial construction service, emergency repair, preventive maintenance, drain and sewer, retrofit and related service revenue
• Build recurring revenue through maintenance agreements, strategic accounts, account penetration and cross-selling
• Establish clear KPIs, operating standards, scorecards and performance expectations across all locations
• Improve technician productivity, dispatch, scheduling, quote conversion, pricing, job costing, gross margin and service delivery
• Evaluate underperforming locations and implement clear improvement plans
• Create consistent, scalable processes across branches while maintaining strong local leadership
• Build a culture where leaders understand their numbers, own their results and follow through
• Develop existing leaders and identify the talent needed to support continued growth
• Strengthen relationships with commercial property managers, owners, facility leaders, developers, GCs and other strategic customers
• Partner with executive leadership on new locations, acquisitions, market expansion and overall service strategy

Job description

President, Commercial Service OperationsSouthern CaliforniaAre you looking for an opportunity to lead and scale the service organization for a well-established commercial contractor entering an exciting stage of growth?Do you know how to take a successful multi-location service business and create the structure, accountability, leadership, and processes needed to take it to the next level?Our client is a highly respected commercial plumbing contractor that has built its reputation around quality, responsiveness, and long-term customer relationships.With multiple locations across Southern California and significant plans for continued expansion,they are looking for an experienced Service Executive who can lead the organization through its next stage of growth.You'll have the opportunity to strengthen branch leadership, establish consistent processes and KPIs, grow commercial service revenue, improve profitability and field productivity, and create greater accountability across a growing multi-location service organization.If you have successfully scaled a commercial service business and know how to develop leaders while driving measurable operational and financial results, we'd like to talk with you.Does this sound like you?

• $250,000 to $300,000 base salary, bonus and profit-sharing opportunities
• Medical, dental and vision insurance, life insurance and long-term disability options, 401(k), PTO
• Executive-level ownership of a growing multi-location Service & Repair organization
• Opportunity to directly impact the company's continued California growth

What You’ll Lead:

• Own the Service & Repair P&L with accountability for revenue, gross profit, cash flow, customer retention and overall performance
• Lead, develop and hold Branch Managers and other operational leaders accountable for results
• Grow commercial construction service, emergency repair, preventive maintenance, drain and sewer, retrofit and related service revenue
• Build recurring revenue through maintenance agreements, strategic accounts, account penetration and cross-selling
• Establish clear KPIs, operating standards, scorecards and performance expectations across all locations
• Improve technician productivity, dispatch, scheduling, quote conversion, pricing, job costing, gross margin and service delivery
• Evaluate underperforming locations and implement clear improvement plans
• Create consistent, scalable processes across branches while maintaining strong local leadership
• Build a culture where leaders understand their numbers, own their results and follow through
• Develop existing leaders and identify the talent needed to support continued growth
• Strengthen relationships with commercial property managers, owners, facility leaders, developers, GCs and other strategic customers
• Partner with executive leadership on new locations, acquisitions, market expansion and overall service strategy