Prepared Foods Production & Customer Service Specialist

Whole Foods Market; Exton (PA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Exton, PA is seeking a Team Member to assist with preparation, counter service, sanitation, and stocking of products in Prepared Foods. You will provide courteous, friendly service and uphold health and safety standards while supporting store programs.

Responsibilities include labeling, rotating, and maintaining product quality; assisting customers; and performing opening, mid, and closing duties.

Qualifications

• Thorough product knowledge.
• Ability to prepare multiple recipes per shift based on batch size.
• Ability to access market information and communicate it to customers.
• Understanding of spoilage and waste impact on profits.
• Good merchandising knowledge within the department.
• Strong communication skills and team spirit.
• Clear, respectful information delivery to customers, team members, and vendors.
• Ability to meet customer service expectations in all interactions.
• Ability to follow directions with good time management and organization.
• Passion for natural foods and Whole Foods Market mission.
• Strong work ethic in fast-paced environments with urgency.
• Understanding of and compliance with WFM quality goals.
• No prior retail experience required.

Responsibilities

• Assists with production for all Prepared Foods venues.
• Ensures all prepared foods are properly labeled, dates, initialed, covered, and rotated.
• Ensures product meets WFM guidelines for quality and preparation.
• Documents waste and spoilage using appropriate forms.
• Ensures product production is performed using correct measuring devices and all recipes are followed.
• Helps customers understand the difference between WFM products and products at conventional stores.
• Walk-ins and freezers are kept clean and well-organized.
• Arrives on time, groomed, ready to work; works all scheduled shifts and attends trainings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones promptly.
• Maximizes sales potential through proper prepping, storing, rotating, stocking, and merchandising.
• Follows procedures including Weights & Measures, health and sanitation, and safe work practices.
• Maintains a clean and sanitary work environment; maintains equipment per standards.
• Performs opening, mid, and closing duties; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.

Skills

Thorough product knowledge

Batch-based recipe preparation

Market information communication

Spoilage and waste understanding

Merchandising knowledge

Strong communication and teamwork

Clear and respectful communication

Customer service excellence

Following directions and time管理

Passion for natural foods

Fast-paced work ethic

Quality goals compliance

Job description

Whole Foods Market in Exton, PA is seeking a Team Member to assist with preparation, counter service, sanitation, and stocking of products in Prepared Foods. You will provide courteous, friendly service and uphold health and safety standards while supporting store programs.

Responsibilities include labeling, rotating, and maintaining product quality; assisting customers; and performing opening, mid, and closing duties.