Prep Supervisor

Ontario Trillium Foundation; New Bedford (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Black Whale is seeking a capable shift supervisor to oversee hourly Team Members in the kitchen, ensuring top food quality, cleanliness, and efficient operations. You will train, coach, and communicate with staff to maintain high standards and a safe restaurant environment.

Responsibilities include managing shift labor, upholding safety and sanitation, and keeping the dining area and back-of-house areas well-maintained, while presenting a professional image at all times.

Qualifications

• Excellent leadership and motivational skills.
• Excellent interpersonal/listening/communication skills.
• Excellent problem resolution/Guest recovery skills.
• Attention to detail and analytical skills.
• Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
• Is self-disciplined.
• Remains positive and calm under stressful conditions.
• Possesses basic knowledge in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others.
• Dependable, trustworthy.

Responsibilities

• Oversees the shift-to-shift operations in a food preparation department.
• Develops, directs, and supervises hourly Team Members to prepare and process foods for kitchen, while maintaining the highest standards of food quality, cost control, cleanliness, organization, and sanitation.
• Trains, coaches, and counsels Team Members and facilitates their development.
• Clearly communicates to all Team Members and Managers.
• Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Upholds restaurant safety, sanitation, and security standards at all times, including handling chemicals safely.
• Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.

Job description

Oversees the shift-to-shift operations in a food preparation department.Develops, directs, and supervises hourly Team Members to prepare and process foods for kitchen, while maintaining the highest standards of food quality, cost control, cleanliness, organization, and sanitation.

Supervises/Oversees

• All Hourly positions

Reports To

• Chef, Sous Chef and General Manager

The Black Whale Culture

• Promotes The Black Whale guiding values, and people principles; sets the standard for the restaurant through leadership by example.
• Ensures a harassment-free environment for all Team Members and Managers.
• Understands, complies with, and enforces:
• All Company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances.

Financial Results

• Manages and makes adjustments to labor on a shift-to-shift basis while ensuring we don\'t harm the Guest experience.

Team Members and Managers

• Trains, coaches, and counsels Team Members and facilitates their development.
• Clearly communicates to all Team Members and Managers.

Operations/Standards

• Maintains professional restaurant and Team Member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Upholds restaurant safety, sanitation, and security standards at all times, including handling chemicals safely.
• Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.

Key Competencies/Characteristics

• Is genuinely hospitable, warm, sensitive, and polite to our Guests.
• Exhibits a neat, clean and professional image at all times.
• Lives our mission, guiding values, and people principles.

Exhibits:

• Excellent leadership and motivational skills.
• Excellent interpersonal/listening/communication skills
• Excellent problem resolution/Guest recovery skills.
• Attention to detail and analytical skills.
• Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
• Is self-disciplined.
• Remains positive and calm under stressful conditions.
• Possesses basic knowledge in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others.
• Dependable, trustworthy.
• Commits to professional and personal self-development.