Restaurant Service Manager

Upland Brewing Company; Centennial (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Upland Brewing Company in Centennial, CO seeks a Restaurant General Manager to lead daily operations, drive sales, and ensure a top-notch guest experience.

You will supervise team members, train staff, manage costs, and act as brand ambassador, delivering consistent service and compliance with company standards.

Responsibilities include policy adherence, staff coaching, guest relations, and cash control with a focus on quality and sanitation.

Qualifications

• 3+ years of FOH supervisory or management experience.
• Ability to lift up to 50 pounds and stand for long periods.
• Must be 21 years of age.
• Strong knowledge of cash handling and POS systems.
• Proficiency with Microsoft Office Suite.
• Excellent verbal and written communication.
• Ability to train and develop team members.

Responsibilities

• Understand and implement policies, procedures, standards, specifications, and training programs.
• Coach teams to grow in operations and professional development.
• Drive guest traffic through marketing and promotions.
• Ensure food and beverage items meet recipes, portions, and cooking expectations.
• Resolve guest dissatisfaction professionally per company standards.
• Control cash and related receipts following company cash handling procedures.
• Other duties as assigned.

Skills

FOH operations

Supervisory experience

Customer service

Cash handling

Microsoft Office

Tools

POS system

Cash register

Microsoft Office

Job description

Major Objectives

Driving sales and controlling expenses while delivering a top-notch guest experience.

Reports To: Restaurant General Manager

Supervises: Team Members

Major Objectives

Driving sales and controlling expenses while delivering a top-notch guest experience.

Oversee activities of team members while ensuring that operations run smoothly, and issues are addressed.

Act as ambassador for brand and company service, financial, and cleaning standards.

Train new team members and maintain constant training and follow up with current team members.

Confidently handle guest relations including table touches, de-escalation of complaints, and questions.

Specific Duties and Responsibilities

Understand and implement policies, procedures, standards, specifications, and training programs.

Follow and enforce restaurant expectations regarding team members and communicate needs for prompt, fair, and consistent corrective action for violations to the management team.

Follow labor plans and staffing matrices for shift operations.

Maintain responsibility for financial performance directly impacting restaurant operations.

Research, fully understand, comply, and enforce federal, state, county, and municipal regulations pertaining to restaurant operations; including company standards.

Coach teams to continuously grow in operations and professional development.

Serve as trainer and mentor to Team Members (TMs).

Engage in timely performance feedback conversations with TMs.

Execute training programs as outlined by company standards and local regulations.

Achieve company objectives in sales, service, quality of facility, and sanitation/cleanliness through training of team members and creative a positive and productive working environment.

Drive guest traffic by carrying out restaurant marketing, advertising, promotional activities, and boots on the ground initiatives.

Check in on guests to enquire about food quality and service.

Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations.

Create an environment where guests feel welcome and are given responsive, friendly, and courteous service.

Resolve guest dissatisfaction with professionalism and in accordance with company standards.

Receive products in the correct unit, count, and condition. Rectify non-compliance.

Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations.

Any other duties/tasks as assigned.

Qualifications

Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds

Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be on the cooking line, and outdoors on the patio space

Be 21 years of age

Have knowledge of service, food and beverage, generally involving at least three years of FOH operations and/or supervisory positions

Understand cooking times, temperatures, and processes

Ability to work in any position in the restaurant for extended periods of time

Possess math skills for understanding financial statements and have the ability to operate a cash register and POS system

Prerequisites

Consistently detail oriented

Strong organization skills

Ability to recognize personal shortcomings

Excellent verbal and writing skills

Ability to listen and understand intents and goals

Ability to think creatively and with innovation

Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants

Proficiency in Microsoft Office Suite

Analytical skills to forecast and identify trends and challenges

Pre-Prerequisites

Positive attitude

Highly organized and efficient multi-tasker

Relentless problem-solving skills

Will never claim the work of others as their own

We are trend setters and standards breakers. Our intent to consistently surprise our audiences by being excellent

Ability to anticipate

Understanding the difference between causation and correlation

We are all broom pushers. Every member of our team is willing to work and support at all levels