Guest Experience Vehicle Delivery Specialist

Fletcher Jones Automotive Group; Beverly Hills (CA); Presencial; USD 26 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Resumo da oferta

Audi Beverly Hills is seeking a Delivery Specialist to greet guests, coordinate with multiple teams to prepare vehicles for delivery, and provide a detailed orientation of features, warranties, and services. The role focuses on exceptional customer service and ensuring clear, thorough handoffs at delivery.

The Delivery Specialist will assist with Bluetooth setup, driver profiles, and post-delivery follow-up to support guest satisfaction and ongoing education.

Qualificações

• Previous experience in a similar role.
• Valid driver’s license and clean driving record.
• Prompt and courteous demeanor
• Strong computer skills

Responsabilidades

• Welcome guests with a warm, professional demeanor and create an exceptional first impression of the dealership.
• Coordinate with Sales, Finance, Service, Parts, and Detail to ensure every vehicle is fully prepared for delivery.
• Deliver a personalized vehicle orientation by demonstrating features, technology, safety systems, and connected services.
• Assist guests with Bluetooth pairing, mobile apps, driver profiles, and personalized vehicle settings.
• Review ownership benefits, warranty coverage, maintenance recommendations, and roadside assistance.
• Follow up after delivery to answer questions, reinforce product knowledge, and support guest satisfaction.
• Support the Sales team with vehicle demonstrations while maintaining accurate delivery documentation and records.
• Support the Sales team with administrative tasks as needed.

Conhecimentos

Driver's license

Similar role experience

Computer skills

Descrição da oferta de emprego

Audi Beverly Hills is seeking a Delivery Specialist to greet guests, coordinate with multiple teams to prepare vehicles for delivery, and provide a detailed orientation of features, warranties, and services. The role focuses on exceptional customer service and ensuring clear, thorough handoffs at delivery.

The Delivery Specialist will assist with Bluetooth setup, driver profiles, and post-delivery follow-up to support guest satisfaction and ongoing education.