Premium Travel Concierge: Complex Itineraries & Rewards

Ten Lifestyle Group; Las Vegas (NV); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health/dental/vision

401k match

Generous PTO

Vegas commuter perks

Employee discounts

Luxury brand partnerships

Job summary

Ten Lifestyle Group in Las Vegas is seeking an experienced Travel Agent to book flights, redeem points, and craft seamless travel experiences for members of a premium financial services program.

You will manage complex itineraries, including award travel and international journeys, while delivering exceptional service across phone, email, and chat. This is not a script-driven contact center role.

Qualifications

• 2+ years of travel booking experience.
• Experience in a travel agency, TMC, airline, or tour operator environment.
• Strong GDS skills, ideally Amadeus.
• Experience booking and ticketing flights independently.
• Knowledge of airline loyalty programs and award travel.

Responsibilities

• Book domestic and international flights using Amadeus and other travel tools.
• Manage airline loyalty and points redemption requests.
• Build complex itineraries, including multi-city and international journeys.
• Handle exchanges, reissues, schedule changes, and cancellations.
• Book hotels and car rentals to support travel plans.
• Research travel options and identify creative solutions when availability is limited.
• Communicate confidently with members via phone, email, and chat.
• Take ownership of each request from initial enquiry to completion.

Skills

GDS skills

Amadeus experience

Loyalty programs

Multi-city itineraries

Customer service

Job description

Ten Lifestyle Group in Las Vegas is seeking an experienced Travel Agent to book flights, redeem points, and craft seamless travel experiences for members of a premium financial services program.

You will manage complex itineraries, including award travel and international journeys, while delivering exceptional service across phone, email, and chat. This is not a script-driven contact center role.