Travel Agent - Lifestyle Management

Ten Lifestyle Group; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/dental/vision

401k match

Generous PTO

NYC commuter benefits

Lifestyle discounts

Global client network access

Job summary

Ten Lifestyle Group in New York City is seeking an experienced Travel Agent to manage complex travel requests from start to finish, including award travel, multi-city itineraries, and disruptions, delivering exceptional service to members of a premium program.

You will book domestic and international flights using Amadeus and other tools, manage airline loyalty programs, and respond to members via phone, email, and chat with a focus on seamless travel experiences.

Qualifications

• 2+ years travel booking experience required.
• Experience in travel agency, TMC, airline, or tour operator environment.
• Strong GDS skills, ideally Amadeus.
• Experience booking and ticketing flights independently.
• Knowledge of airline loyalty programs and award travel.
• Ability to manage multiple bookings and disruptions with attention to detail.

Responsibilities

• Book domestic and international flights using Amadeus and other tools.
• Manage airline loyalty and points redemption requests.
• Build complex itineraries including multi-city and international journeys.
• Handle exchanges, reissues, schedule changes, and cancellations.
• Book hotels and car rentals to support travel plans.
• Research travel options and communicate with members via phone, email, and chat.

Job description

Love travel planning, airline loyalty programs, and finding creative ways to get members where they want to go?

We're looking for an experienced Travel Agent to join Ten Lifestyle Group, helping members of a premium financial services program book flights, redeem points, and create seamless travel experiences.

This is not a script-driven contact center role.

You’ll manage complex travel requests from start to finish, including award travel, international itineraries, multi-city journeys, flight changes, and in-trip support. One moment you might be securing a business-class redemption to Tokyo, the next helping a member rework a disrupted itinerary across multiple destinations.

If you enjoy solving travel challenges, working within airline loyalty programs, and delivering exceptional service, we'd love to hear from you.

What You'll Be Doing

• Book domestic and international flights using Amadeus and other travel tools
• Manage airline loyalty and points redemption requests
• Build complex itineraries, including multi-city and international journeys
• Handle exchanges, reissues, schedule changes, and cancellations
• Book hotels and car rentals to support travel plans
• Research travel options and identify creative solutions when availability is limited
• Communicate confidently with members via phone, email, and chat
• Take ownership of each request from initial enquiry to completion

Why Join Ten

• Work on interesting and complex travel requests every day
• Develop deeper expertise in airline loyalty programs and premium travel
• Be part of a supportive global travel team
• Access opportunities for growth within a leading lifestyle and travel business
• Help create exceptional experiences for members around the world

What We're Looking For

• At least 2 years of recent travel booking experience

• Experience working in a travel agency, TMC, airline, or tour operator environment
• Strong GDS skills, ideally Amadeus
• Experience booking and ticketing flights independently
• Knowledge of airline loyalty programs and award travel
• Confidence handling itinerary changes, exchanges, and disruptions
• Strong attention to detail and ability to manage multiple bookings simultaneously
• Passion for travel and delivering outstanding customer service

What We Offer

• Base pay from $25 - $30 hourly + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.

Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”