Premium Theater Server — Guest Experience & Upsell

Cinépolis Cinemas USA; Austin (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount on tickets

Anniversary gifts for milestone work

Gift for milestone anniversaries

Job summary

Cinépolis USA is hiring team members for theater operations. You will greet guests, take and deliver orders, upsell menu items, and ensure rapid, accurate service using Vista POS. Alcohol service requires ID checks and safety training; flexible hours include holidays and weekends.

Experience in full-service dining and ServSafe/Alcohol certifications help, with a strong emphasis on hospitality and teamwork in a fast-paced cinema environment.

Qualifications

• Must be 18 years or older.
• 1+ years of full-service serving experience.
• ServSafe, Food Handler, and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast-paced environment while maintaining a smile.
• Great communication skills with the ability to handle difficult situations positively.
• Have integrity and can be counted on to do the right thing.
• Flexible working hours including holidays and weekends.

Responsibilities

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System on time to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibly and returning to guests at appropriate times to limit disruptions to the films
• Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely
• Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Navigate guest complaints and assist with requests or direct them to proper res if unable to assist
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid, and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Support daily operations by cleaning theaters in between movie sessions and at the end of the night
• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned

Skills

Customer service

Food & Beverage service

Upselling

POS system

Alcohol service

Education

ServSafe Certification

Food Handler Certification

Alcohol Certifications

Tools

Vista POS

Job description

Cinépolis USA is hiring team members for theater operations. You will greet guests, take and deliver orders, upsell menu items, and ensure rapid, accurate service using Vista POS. Alcohol service requires ID checks and safety training; flexible hours include holidays and weekends.

Experience in full-service dining and ServSafe/Alcohol certifications help, with a strong emphasis on hospitality and teamwork in a fast-paced cinema environment.