Premium Technical Account Manager – Proactive Solutions

Illumia; Scottsdale (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, and vision insurance

Employee assistance program

Life insurance/AD&D

FSA or HSA

401(k) matching

Employee stock purchase plan

Job summary

Illumia is seeking a Technical Account Manager to deliver proactive, customer-success-focused technical support to paid clients. You will identify opportunities to prevent recurring issues and optimize technology investments.

In this role, you’ll analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden. Travel may be required for strategic consultations.

Qualifications

• 2-4 years of technical support with customer success focus.
• Strong analytical skills to identify patterns from support data.
• Consultative problem-solving approach with executive-level communication.
• Root-cause analysis and preventative issue resolution.

Responsibilities

• Analyze support trends and usage patterns to identify optimization opportunities for paid clients.
• Develop proactive solutions to prevent recurring issues and improve ROI.
• Create customer-specific guidance and best practices for system utilization.
• Collaborate with customers to implement preventative measures and process improvements.
• Serve as strategic advisor to demonstrate value of premium support services.

Skills

Technical support

Customer success

Analytics

SQL

Troubleshooting

Communication

Strategic thinking

Organizational skills

Education

Bachelor's degree in Information Technology or related field

Tools

SQL databases

Job description

Illumia is seeking a Technical Account Manager to deliver proactive, customer-success-focused technical support to paid clients. You will identify opportunities to prevent recurring issues and optimize technology investments.

In this role, you’ll analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden. Travel may be required for strategic consultations.