Premium Tech Support Specialist — Onsite in Atlanta

Dornbracht; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Dornbracht in Atlanta, GA, is seeking a Technical Support Specialist to deliver first-class technical assistance to customers and partners on-site. You will troubleshoot hardware and software issues, document common problems, and collaborate with internal teams to resolve challenging inquiries.

The ideal candidate has strong customer-service skills, excellent communication, and keen analytical ability, with experience in luxury or high-end products preferred.

Qualifications

• Proficiency in technical support and troubleshooting for hardware and software issues.
• Strong customer support and satisfaction skills.
• Excellent analytical skills for diagnosing complex problems.
• Excellent verbal and written communication to explain technical concepts.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with luxury or high-end products, preferred.
• Relevant certifications or an associate degree, beneficial.

Responsibilities

• Provide first-class technical support to customers and partners via phone, email, and in-person interactions.
• Troubleshoot technical issues and resolve advanced problems.
• Collaborate with internal teams to improve support processes and resolve issues.
• Document and analyze common issues to prevent recurrence.
• Deliver technical information effectively to non-technical users.

Skills

Technical support

Troubleshooting

Customer service

Communication

Analytical skills

Multitasking

Luxury products familiarity

Education

Associate degree

Certifications

Job description

Dornbracht in Atlanta, GA, is seeking a Technical Support Specialist to deliver first-class technical assistance to customers and partners on-site. You will troubleshoot hardware and software issues, document common problems, and collaborate with internal teams to resolve challenging inquiries.

The ideal candidate has strong customer-service skills, excellent communication, and keen analytical ability, with experience in luxury or high-end products preferred.