Technical Support Specialist

Dornbracht; Atlanta (GA); On-site; USD 45,000 - 70,000; Full time

Job summary

Dornbracht in Atlanta, GA, is seeking a Technical Support Specialist to deliver first-class technical assistance to customers and partners on-site. You will troubleshoot hardware and software issues, document common problems, and collaborate with internal teams to resolve challenging inquiries.

The ideal candidate has strong customer-service skills, excellent communication, and keen analytical ability, with experience in luxury or high-end products preferred.

Qualifications

• Proficiency in technical support and troubleshooting for hardware and software issues.
• Strong customer support and satisfaction skills.
• Excellent analytical skills for diagnosing complex problems.
• Excellent verbal and written communication to explain technical concepts.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with luxury or high-end products, preferred.
• Relevant certifications or an associate degree, beneficial.

Responsibilities

• Provide first-class technical support to customers and partners via phone, email, and in-person interactions.
• Troubleshoot technical issues and resolve advanced problems.
• Collaborate with internal teams to improve support processes and resolve issues.
• Document and analyze common issues to prevent recurrence.
• Deliver technical information effectively to non-technical users.

Skills

Technical support

Troubleshooting

Customer service

Communication

Analytical skills

Multitasking

Luxury products familiarity

Education

Associate degree

Certifications

Job description

Company Description

Dornbracht, headquartered in Iserlohn, Germany, is an internationally recognized leader in premium designer fittings and accessories for bathrooms, spas, and kitchens. Established in 1950, the company is renowned in over 125 markets for its innovative design, exceptional quality, and “Made in Germany” craftsmanship. Known for their timeless and functional aesthetics, Dornbracht’s products reflect a commitment to their enduring Design Principles. With state-of-the-art production technologies and a highly skilled workforce, Dornbracht sets the standard for excellence in the luxury fittings industry.

Role Description

The Technical Support Specialist position is a full-time, on-site role based in Atlanta, GA. Responsibilities include providing first-class technical support to customers and partners via phone, email, and in-person interactions. The role involves troubleshooting technical issues, ensuring high levels of customer satisfaction, and collaborating with internal teams to resolve advanced problems. Additionally, the role requires documenting and analyzing common issues to improve support processes and delivering technical information effectively to non-technical users.

Qualifications

• Proficiency in Technical Support and Troubleshooting for identifying and resolving common hardware and software-related client issues efficiently
• Strong Customer Support and Customer Satisfaction skills to ensure a positive customer experience and nurture client relationships
• Excellent Analytical Skills for diagnosing complex problems and recommending effective solutions
• Excellent verbal and written communication skills, with the ability to explain technical concepts in a user-friendly manner
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Experience with luxury or high-end products, or familiarity with the bathroom, spa, or kitchen industries, preferred
• Relevant certifications, an associate degree, or equivalent experience in technical support or related fields, beneficial