Premium Supervisor - Xfinity Center

Legends Hospitality, LLC; Massachusetts; On-site; USD 24,796 - 30,307; Part time

Job summary

Legends Hospitality, LLC in Massachusetts is seeking a qualified supervisor to oversee and coordinate activities of stand workers in the VIP area. The ideal candidate will manage inventory, ensure staff compliance with alcohol policies, and provide exceptional guest service. A High School Diploma and 2-4 years of experience in high-end environments are required.

This position offers competitive compensation of $18–$22 per hour, integrating exceptional customer service with adherence to health regulations. Join Legends for a dynamic work experience focused on team collaboration and guest satisfaction.

Qualifications

• Must have 2-4 years working in fast-paced environments.
• High School Diploma required; some college preferred.
• Ability to maintain personal hygiene and appearance.

Responsibilities

• Supervise and coordinate stand workers activities.
• Ensure compliance with alcohol policies.
• Conduct inventory at assigned locations.
• Provide guests with personal service.

Skills

Proactive

Organized

Detail oriented

Customer service

Adaptability

Mathematical calculations

English proficiency

Education

High School Diploma

Job description

Supervises and coordinates activities of stand workers in the VIP area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning) ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary and efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies and manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Responsibilities

• Knowledgeable of POS system including voids, credit card issues, and closing out procedures
• Inputting daily event sheets and daily reports
• Work closely with the customer service department to improve customer service in all assigned areas
• Do inventory at assigned locations
• Handle assigned area schedules, make changes, print and post them
• Must maintain a friendly, positive attitude and a professional demeanor at all times
• Ability to interact with guests and staff in order to ensure guest satisfaction
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Know the “layout” of the venue and assigned area where you are working
• Provide guests with personal service and attention to detail that will exceed expectations
• Maintain a clean, neat and safe work area
• Ability to assure compliance with company service standards, company inventory, and cash control procedures
• Work as a team with fellow associates and other service departments within venue
• Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays
• Must meet state and local health requirements for food handlers and alcoholic beverage services

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job-specific safety training. Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Qualifications

• Must have two (2) to four (4) years working in a fast-paced, high-end club, restaurant, or catering location
• High School Diploma; some college preferred
• Must be proactive, self-motivated, organized and able to prioritize as needed
• Must be detail oriented
• Ability to work under pressure and adapt to change quickly
• Must be punctual and dependable
• Must be able to read and maintain information
• Must be able to perform simple mathematical calculations
• Must be able to speak, read, write and understand English
• Ability to move quickly and act on assigned duties within production and service time frames established
• Must maintain personal hygiene and a well-groomed appearance
• Ability to walk long distances and stand for extended periods of time
• Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down
• Follow and encourage your team to follow all safety policies and procedures, complete company-wide safety training and any additional job-specific safety training
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you

Education Preferred: High School or better in other fields; some post-college or better in other fields.

Compensation: $18–$22 per hour.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.