Premium Supervisor - Morton Amphitheater

Legends Hospitality, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Legends Hospitality, LLC is seeking a Supervisor to oversee activities in the VIP area. The role involves managing stand workers, ensuring compliance with health and service standards, and maintaining inventory. Candidates should have 2-4 years of experience in high-end environments and must demonstrate strong customer service and teamwork abilities.

The ideal applicant is proactive, detail-oriented, and able to thrive under pressure. Flexible schedules are required, and proficiency in English is essential. Join us to offer guests exceptional service during events.

Qualifications

• 2-4 years of experience in a fast-paced, high-end environment.
• Punctual, dependable, and detail-oriented.
• Ability to understand English and perform basic math.

Responsibilities

• Supervise and coordinate activities of stand workers.
• Ensure compliance with cleanliness and preparation standards.
• Manage personnel and ensure customer satisfaction.

Skills

Knowledge of POS system

Customer service

Attention to detail

Adaptability under pressure

Team collaboration

Education

High School Diploma

Some college preferred

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with a 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It is our expertise that makes up Legends Global. We know what it is like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Job Overview

The role supervises and coordinates activities of stand workers in the VIP area. It oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning) and ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary, completes any required paperwork efficiently and accurately, and ensures that all employees adhere to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions and willing and able to fill any position in the location if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Responsibilities

• Knowledgeable of POS system including voids, credit card issues, and closing out procedures.
• Inputting daily event sheets and daily reports.
• Work closely with the customer service department to improve customer service in all assigned areas.
• Do inventory at assigned locations.
• Handle assigned area schedules, make changes, print and post them.
• Maintain a friendly, positive attitude and a professional demeanor at all times.
• Interact with guests and staff to ensure guest satisfaction.
• Have extensive knowledge of the food and beverage menu, specials and services offered.
• Know the layout of the venue and the assigned area where you are working.
• Provide guests with personal service and attention to detail that will exceed expectations.
• Maintain a clean, neat and safe work area.
• Ensure compliance with company service standards, inventory and cash control procedures.
• Work as a team with fellow associates and other service departments within the venue.
• Work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays.
• Meet state and local health requirements for food handlers and alcoholic beverage services.

Qualifications

• Must have two to four years of experience working in a fast-paced, high-end club, restaurant or catering location.
• High School Diploma, some college preferred.
• Proactive, self-motivated, organized and able to prioritize.
• Detail oriented.
• Ability to work under pressure and adapt to change quickly.
• Punctual and dependable.
• Ability to read and maintain information.
• Ability to perform simple mathematical calculations.
• Must speak, read, write and understand English.
• Ability to move quickly and act on assigned duties within production and service time frames established.
• Maintain personal hygiene and a well-groomed appearance.
• Ability to walk long distances and stand for extended periods of time.
• Must be able to stand, kneel, lift (up to thirty pounds), carry items, push carts, walk at a fast pace and bend down.
• Follow and encourage your team to follow all safety policies and procedures, including looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job-specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Equal Opportunity Statement

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.