Suites Supervisor - Spectrum Center

Compass Group USA; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Instapay

EAP

Health and Wellness Program

Discount Marketplace

Associate shopping

Job summary

Compass Group USA is seeking a Premium suites Supervisor to support daily operations of assigned suite spaces in a high-profile hospitality setting. The role requires at least 2 years in a food and beverage supervisory position and a passion for hospitality and guest satisfaction.

The ideal candidate will interact with high-profile guests, maintain professional standards, and lead a team to deliver exceptional service and show quality. Strong interpersonal skills are essential.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Passion for hospitality, sports & entertainment.
• Excellent interpersonal and management skills.

Responsibilities

• Ensure suite level dining exceeds guests' expectations.
• Respond to guest issues and assist in service recovery.
• Regularly gather feedback to improve operations.
• Maintain high quality show standards and heartfelt hospitality.
• Build relationships with clients and Levy/Compass team members.

Skills

Interpersonal skills

People management

Hospitality knowledge

Tools

POS systems

Job description

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

As the Premium suites Supervisor, you will be responsible for assisting in the daily operations of the assigned suite spaces. The ideal candidate will have 1 year or more experience in a supervisory role. An outgoing personality is preferred. The candidate should have the ability to interact with high profile guests and remain professional and dedicated to providing exceptional guest service.

Detailed Responsibilities

• Ensures all suite level dining experience exceeds guest’s expectations
• Respond and assist in any departmental guest recovery service issues
• Regularly obtains feedback from clients and guests to improve operations
• Ensures team members are consistently delivering heartfelt hospitality to every guest
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, Levy team members
• Supports and communicates Company initiatives outlined by Premium leadership
• Create, modify and close sales checks in point of sale
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and complies information at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Displays a positive attitude towards team members
• Other duties, as assigned

Job Requirements

• 2+ years of experience in a food and beverage operational position
• Passion for hospitality, food, sports & entertainment
• Excellent interpersonal and management skills

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.