Premium Suites & Club Sales Manager

asmglobal; New York (NY); On-site; USD 68,000 - 92,000; Full time

Job summary

Legends Global is seeking a Premium Manager at Etihad Park in Queens, NY to drive revenue through premium seating assets including suites, lounges, and clubs. Sell seasonal and multi-year agreements and single-event rentals to corporate and individual clients, leveraging a proven sales background to grow accounts.

You will oversee Suite/Club operations, ensure health and safety compliance, manage staff, and coordinate with NYCFC premium sales and venue teams.

Qualifications

• Strong supervisory and leadership skills in a high-volume environment.
• Strong customer service orientation with high service standards.
• Excellent organization and problem-solving abilities under pressure.
• Proven ability to resolve conflicts professionally and fairly.
• Strong communication skills with staff, management, union reps, and guests.
• Ability to build positive working relationships and promote collaboration.
• Proficiency with POS systems, inventory management tools, and reporting.
• Ability to interpret policies, union provisions, and regulatory requirements.

Responsibilities

• Manage the entire Suite services operation and two Premium Club operations (Sideline & Centerline).
• Responsible for hiring and discipline of Suites/Clubs staff within the guidelines of the collective agreement.
• Formulate and implement specific departmental training for all positions; monitor and mentor.
• Responsible for inventory control of all pantries and Suites/Clubs including par-stocks, security of product, and monthly reporting viaYellowDog.
• Understand and enforce Legends Hospitality’s health and safety policies/practices.
• Manage the scheduling of all positions to ensure union compliance without needless overtime
• Oversee food expediting from main & suite kitchen (including hot and cold food, sauces, breads, etc.)
• Liaison with Kitchen and Warehouse, to ensure proper Suite & Club service
• Ensure top service to wow anddelight guests
• Enforce all rules and standards of Legends Hospitality
• Understand and enforce alcohol compliance policies
• Manage relationships with NYCFC premium sales team as well as any relevant parties from Etihad Park
• Manage financial controls in COS, labor, and inventory to meet company targets and stretch goals
• Implement all Suite/Club standards and manage assets (small wares) including transportation, storage, and breakage
• Manage waste, breakage, and staff meals/beverage to ensure monthly reporting is accurate
• Implement any projects and duties assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)

Skills

Leadership

Customer Service

Organization

Problem Solving

Communication

Teamwork

POS Systems

Inventory Control

Compliance

Tools

POS Systems

Inventory Management Tools

Office Applications

Job description

Legends Global is seeking a Premium Manager at Etihad Park in Queens, NY to drive revenue through premium seating assets including suites, lounges, and clubs. Sell seasonal and multi-year agreements and single-event rentals to corporate and individual clients, leveraging a proven sales background to grow accounts.

You will oversee Suite/Club operations, ensure health and safety compliance, manage staff, and coordinate with NYCFC premium sales and venue teams.