Premium Suite Relationship Manager

Golden State Warriors; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K match

Vacation and PTO

Warriors home game tickets

Team store discount

Summer half-day Fridays

Job summary

Golden State Warriors in San Francisco, CA seeks a motivated Manager to lead relationship management for annual suite clients at Chase Center. You will cultivate partnerships with executives and admins, delivering white-glove service.

This full-time role requires a bachelor degree, 3+ years in customer service or account management, proficiency with Microsoft Office and Salesforce, and willingness to attend all Warriors events, including weekends and late nights.

Qualifications

• Bachelor's degree in Business, Communications, Sports Management or equivalent
• Minimum 3 years in Customer Service, Account Management, Hospitality or similar
• Proficient in Microsoft Office Suite; Salesforce experience preferred
• Exceptional communication and interpersonal skills with ability to influence at all levels
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of assigned customers
• Contribute to meetings with prospective and existing clients to ensure objectives are understood
• Identify opportunities for account expansion and collaborate with sales team
• Accountable for long-term retention and satisfaction of premium suite clients
• Administer updates and communications regarding Chase Center events and Warriors games
• Maintain detailed client records and update profiles in Salesforce
• Other duties as assigned

Job description

Golden State Warriors in San Francisco, CA seeks a motivated Manager to lead relationship management for annual suite clients at Chase Center. You will cultivate partnerships with executives and admins, delivering white-glove service.

This full-time role requires a bachelor degree, 3+ years in customer service or account management, proficiency with Microsoft Office and Salesforce, and willingness to attend all Warriors events, including weekends and late nights.