Premium Suite Host & Member Experience Lead

fox com; New York (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Fox Corporation in New York is launching a premium live entertainment experience team. We seek Suite Hosts to deliver high-touch service for club-suites guests across arenas and stadiums, reporting to the Member Experience Manager.

This role focuses on seamless experiences, proactive issue resolution, and personalized engagement for high net worth members. The position requires 2+ years in member services or hospitality, strong CRM experience, and excellent communication.

Qualifications

• 2+ years of experience in a member service role or hospitality space preferably at a private club or hotel space
• Experience working in CRM systems, entering, managing and organizing confidential data
• Strong communication and interpersonal skills, with a high degree of empathy and poise
• Comfortable working cross‑functionally in a fast‑paced, growth‑stage environment with little direction
• Organized, detail‑oriented, and able to manage multiple engagement efforts simultaneously
• Regular, on‑site attendance at the workplace a minimum of 3 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.

Responsibilities

• Utilize CRM, internal systems, and online channels to deliver seamless run‑of‑show execution, proactive issue resolution, and a superior, high‑touch membership experience for club‑suites guests.
• Event‑day hosting, including assisting placing catering orders, welcoming members to the suite, assisting with navigating the space, recording any notable member key insights, and facilitating additional experiences as the Club adds them.
• Engage with members via multiple touchpoints – email, phone, text, in person – as their onsite point of contact to the Club; assisting them with accessing the space, cultivating a welcoming environment, solving venue specific issues, and creating unforgettable experiences throughout the portfolio of club offerings.
• Create a welcoming environment by engaging with members, facilitating introductions, and establishing key moments through events duration.
• Ability to join ad hoc meetings to assist and contribute any member feedback, operational insights, and any additional details relating to members or our events.
• Assist the Experience Manager in designing and implementing strategies that deepen member relationships, increase member satisfaction, and increase retention.
• Identify, monitor, and record members feedback (interests, satisfaction, membership preferences, personal details) and continuously assist to refine engagement efforts based on insights, feedback, and data collected.
• This role is event‑based, with each workday beginning at the assigned venue; candidates must have reliable transportation and be able to report to different venues within the local market as scheduled.

Skills

Member services

CRM familiarity

Strong communication

Interpersonal skills

Empathy

Cross-functional

On-site attendance

Tools

CRM systems

Job description

Fox Corporation in New York is launching a premium live entertainment experience team. We seek Suite Hosts to deliver high-touch service for club-suites guests across arenas and stadiums, reporting to the Member Experience Manager.

This role focuses on seamless experiences, proactive issue resolution, and personalized engagement for high net worth members. The position requires 2+ years in member services or hospitality, strong CRM experience, and excellent communication.