Premium Services Manager: Member Experience & Training

Midwest Shooting Center; Mishawaka (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on products, services, and training

Performance-based incentives

Career growth opportunities

Job summary

Midwest Shooting Center in Mishawaka, IN, is seeking an Assistant General Manager - Premium Services to oversee member and training client care. The role focuses on onboarding, account management, and ensuring excellent service.

Ideal candidates will be customer-service oriented with strong communication skills and a passion for coaching staff. Key benefits include a competitive salary range, health insurance, and career growth opportunities within the company.

Qualifications

• Highly responsive and customer-service oriented.
• Excellent communicator and empathetic problem-solver.
• Organized, detail-driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front-line service staff.

Responsibilities

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are effectively delivered.
• Coach and support instructors to uphold safety and professionalism.
• Respond quickly to member inquiries and concerns.

Skills

Customer service orientation

Communication skills

Organizational skills

Coaching and development expertise

Collaboration skills

Job description

Midwest Shooting Center in Mishawaka, IN, is seeking an Assistant General Manager - Premium Services to oversee member and training client care. The role focuses on onboarding, account management, and ensuring excellent service.

Ideal candidates will be customer-service oriented with strong communication skills and a passion for coaching staff. Key benefits include a competitive salary range, health insurance, and career growth opportunities within the company.