Premium Services Manager — Member Experience Lead

Guardian Access Solutions; Pickerington (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on products, and培训

Career growth opportunities

Competitive base salary with incentive

Job summary

Midwest Shooting Center in Pickerington, OH is seeking an Assistant General Manager for Premium Services. This full-time role covers onboarding, account management, training client care, issue resolution, and retention to ensure high-quality service.

You will coach staff and collaborate across departments to maintain exceptional guest experiences. The position offers a competitive base salary of $50,000–$60,000 with performance incentives, plus health, dental, and vision insurance, and employee

Qualifications

• Experienced in coaching and developing front-line service staff.
• Excellent communicator with strong interpersonal skills.
• Highly responsive and customer-service oriented.
• Organized, detail-driven, capable of managing multiple priorities.

Responsibilities

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively
• Coach and support instructor to uphold Safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

Skills

Customer service

Communication

Coaching

Leadership

Operations management

Job description

Midwest Shooting Center in Pickerington, OH is seeking an Assistant General Manager for Premium Services. This full-time role covers onboarding, account management, training client care, issue resolution, and retention to ensure high-quality service.

You will coach staff and collaborate across departments to maintain exceptional guest experiences. The position offers a competitive base salary of $50,000–$60,000 with performance incentives, plus health, dental, and vision insurance, and employee