Premium Services Manager - F&B, Events & Guest Experience

Levy; Chicago (IL); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Partner incentive bonus

Playoff bonus program

Heated underground parking

Staff events and incentives

3 weeks vacation

Excellent healthcare benefits

RRSP matching plan

Job summary

ICE District Hospitality in Edmonton is seeking a Manager, Premium Services to oversee day-to-day food and beverage operations across premium spaces, including in-seat services and premium clubs. You will drive service standards, lead staffing and training, and support financial performance to elevate guest experiences in a fast-paced sports and entertainment venue.

The role requires mentoring junior managers, collaborating with culinary leadership, and delivering exceptional hospitality within

Qualifications

• Minimum 3 years related experience in a similar management role.
• Restaurant management experience is a strong asset.
• Exceptional verbal and written communication skills.

Responsibilities

• Oversee daily operations and ensure consistency in service delivery.
• Collaborate on menu development, service innovation, and revenue opportunities.
• Mentor and develop assistants and supervisors to shape guest experience.
• Lead team meetings, pre-shift huddles, and post-event reviews.
• Maintain safety, sanitation, and security standards in line with guidelines.

Skills

Leadership

Staff management

Operational excellence

Communication

Job description

ICE District Hospitality in Edmonton is seeking a Manager, Premium Services to oversee day-to-day food and beverage operations across premium spaces, including in-seat services and premium clubs. You will drive service standards, lead staffing and training, and support financial performance to elevate guest experiences in a fast-paced sports and entertainment venue.

The role requires mentoring junior managers, collaborating with culinary leadership, and delivering exceptional hospitality within