Premium Services Coordinator

Legends Global; San Juan (PR); On-site; USD 42,000 - 56,000; Full time

Job summary

Legends Global is seeking a Premium Services Coordinator to deliver exceptional service to our Premium Services clients in live events. The role focuses on coordinating client benefits and experiences under top customer service standards, using industry knowledge to assemble memorable experiences.

You will handle inquiries by phone and email, arrange parking, food & beverage, tickets, and itineraries, and support the Premium Services Manager.

Qualifications

• Bachelor's degree preferred.
• 1-2 years of related experience (event production, PREMIUM SERVICES, hospitality, ticketing, customer service).
• Fully bilingual — English and Spanish.
• Strong computer skills: MS Word, MS Excel and Outlook.

Responsibilities

• Respond to incoming calls and emails in a friendly and positive manner.
• Coordinate PREMIUM SERVICE for high clients (parking, food & beverage, tickets).
• Inform clients about upcoming events and deadlines.
• Assist in ticket requests for Suites and Club seats.
• Communicate to obtain information necessary to fulfill requests.
• Prepare and ensure execution of PREMIUM SERVICES with detailed itineraries when needed.
• Gather data and provide reports as defined by Premium Services Manager.
• Utilize multiple computer systems to maximum effectiveness.
• Assist in execution of special events and promotions.
• Anticipate and meet Premium Services client needs.
• Maintain high standards of courtesy and professionalism.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

MS Word

MS Excel

Outlook

CRM knowledge

Bilingual English/Spanish

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

The Role

This position is charge of providing our Premium Services clients with an exceptional service. The Premium Services Coordinator is responsible for making sure that customer benefits and experience are always fulfilled under the best customer service standards. This job requires insight and knowledge of the entertainment industry and how to effectively coordinate elements that create a unique and memorable experience. It will ensure all customer contact is courteous, informative, thorough, and friendly. You must know what is needed to meet the demands and expectations of our most important clients.

Essentials Duties and Responsibilities

• Respond to incoming calls and emails, for inquiries about our events, orders, deadlines, among others, in a friendly and positive manner.
• Coordinate PREMIUM SERVICE for our high clients (i.e. parking, food and beverage, tickets, etc.)
• Inform clients about upcoming events, special events, due dates, special menus, etc.
• Assist in ticket requests for Suites and Club seats.
• Communicate with customers via phone or email to obtain information necessary to fulfill requests.
• Prepare and ensure proper execution of all PREMIUM SERVICES accompanied by a detailed client itinerary when necessary.
• Gather Premium Services data and provide reports and insights as defined by Premium Services Manager.
• Utilize multiple computer systems to maximum effectiveness.
• Assist in the execution of special events and promotions.
• Anticipate and provide for Premium Services client needs.
• Adhere to regulatory, departmental and company policies in an ethical manner.
• Work well with in-house departments and outside.
• Be a participating team member by providing suggestions, volunteering and being involved in projects, processes, and task forces.
• Work together with the Premium Services Manager or sometimes replace during specific events; and consequently, directly supervise concierges, security, and ushers in the PREMIUM SERVICES area.
• For events, it is important that the PREMIUM SERVICE Coordinator collects the information required and necessary for various departments (i.e., parking logistic, lists, specs, etc.)
• This position should assist in monitoring and following up on PREMIUM SERVICE customer memberships.
• Maintain high standards of courtesy, hospitality, friendliness, and professionalism always.

Supervisory Responsibilities

This position has no supervisory responsibilities

Qualifications

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor's degree preferred.
• 1-2 years of related experience (event production, PREMIUM SERVICES, hospitality, ticketing, customer service).

Skills And Abilities

• Positive, patient, and friendly attitude.
• Self-motivation, attention to detail and strong organizational skills required.
• Good communications skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven problem-solving skills with attention to detail and follow-up.
• Must have strong computer skills, including MS Word, MS Excel and Outlook.
• Availability to work evenings and weekends when necessary.
• Customer Service background preferred.
• Fully Bilingual -- English and Spanish.

Computer Skills

• Must have strong computer skills, including MS Word, MS Excel and Outlook.
• Having knowledge of CRM programs would be a plus.

Certificates, Licenses, Registrations

• Valid Driver’s License.

Note

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.