Premium Services Coordinator

ASM Global-SMG Puerto Rico I, LP.; Puerto Rico; On-site; USD 42,000 - 59,000; Full time

Job summary

Legends Global is recruiting a Premium Services Coordinator to ensure exceptional service for our Premium Services clients, coordinating resources like parking, food and beverage, tickets, and special requests.

You will engage with bilingual English and Spanish clients, respond to inquiries, prepare detailed itineraries, and collaborate with various internal teams to deliver memorable experiences at live events.

Qualifications

• Bachelor's degree preferred; 1-2 years in event production, premium services, hospitality, or ticketing.
• Fully bilingual in English and Spanish; strong communication skills.
• Proficient with MS Word, Excel and Outlook; experience with CRM systems is a plus.
• Customer-service oriented with attention to detail and organizational ability.

Responsibilities

• Respond to calls and emails about events and orders in a friendly, professional manner.
• Coordinate PREMIUM SERVICE for high-profile clients (parking, food & beverage, tickets).
• Inform clients about upcoming events and deadlines; manage itineraries.
• Assist with ticket requests for Suites and Club seats; collect necessary information.
• Prepare detailed PREMIUM SERVICES itineraries and provide reports as needed.
• Collaborate with internal departments; supervise concierges, security, and ushers when required.
• Maintain high standards of courtesy, hospitality, and professionalism at all times.

Skills

Positive attitude

Patient

Friendly

Good communications

Detail-oriented

Organizational skills

Self-motivation

Ability to multitask

Customer service mindset

Bilingual — English/Spanish

Education

Bachelor's degree

Tools

MS Word

MS Excel

Outlook

CRM programs

Job description

Premium Services Coordinator Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

The Role

This position is charge of providing our Premium Services clients with an exceptional service. The Premium Services Coordinator is responsible for making sure that customer benefits and experience are always fulfilled under the best customer service standards. This job requires insight and knowledge of the entertainment industry and how to effectively coordinate elements that create a unique and memorable experience. It will ensure all customer contact is courteous, informative, thorough, and friendly. You must know what is needed to meet the demands and expectations of our most important clients.

Essentials Duties and Responsibilities

• Respond to incoming calls and emails, for inquiries about our events, orders, deadlines, among others, in a friendly and positive manner.
• Coordinate PREMIUM SERVICE for our high clients (i.e. parking, food and beverage, tickets, etc.).
• Inform clients about upcoming events, special events, due dates, special menus, etc.
• Assist in ticket requests for Suites and Club seats.
• Communicate with customers via phone or email to obtain information necessary to fulfill requests.
• Prepare and ensure proper execution of all PREMIUM SERVICES accompanied by a detailed client itinerary when necessary.
• Gather Premium Services data and provide reports and insights as defined by Premium Services Manager.
• Utilize multiple computer systems to maximum effectiveness.
• Assist in the execution of special events and promotions.
• Anticipate and provide for Premium Services client needs.
• Adhere to regulatory, departmental and company policies in an ethical manner.
• Work well with in-house departments and outside.
• Be a participating team member by providing suggestions, volunteering and being involved in projects, processes, and task forces.
• Work together with the Premium Services Manager or sometimes replace during specific events; and consequently, directly supervise concierges, security, and ushers in the PREMIUM SERVICES area.
• For events, it is important that the PREMIUM SERVICE Coordinator collects the information required and necessary for various departments (i.e., parking logistic, lists, specs, etc.).
• This position should assist in monitoring and following up on PREMIUM SERVICE customer memberships.
• Maintain high standards of courtesy, hospitality, friendliness, and professionalism always.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree preferred. 1-2 years of related experience (event production, PREMIUM SERVICES, hospitality, ticketing, customer service).

Skills and Abilities

• Positive, patient, and friendly attitude.
• Self-motivation, attention to detail and strong organizational skills required.
• Good communications skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven problem-solving skills with attention to detail and follow-up.
• Must have strong computer skills, including MS Word, MS Excel and Outlook.
• Availability to work evenings and weekends when necessary.
• Customer Service background preferred.
• Fully Bilingual -- English and Spanish.

Computer Skills

• Must have strong computer skills, including MS Word, MS Excel and Outlook.
• Having knowledge of CRM programs would be a plus.

Certificates, Licenses, Registrations

• Valid Driver's License.

Note Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that is unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, its our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.