PREMIUM SERVICES & CATERING MANAGER

City of Rapid City; Rapid City (SD); On-site; USD 55,000 - 80,000; Full time

Job summary

The Monument is seeking a dynamic Premium Services & Catering Manager to lead daily operations across premium hospitality and catered event spaces. This role centers on delivering exceptional food, beverage, and guest experiences for concerts, conventions, sporting events, or private functions.

You will oversee staff and budget, driving profitability and memorable events. You will manage event production, training, scheduling, coaching, and client relationships, while ensuring safety,

Qualifications

• Associate's degree or equivalent from accredited two-year college or university preferred.
• Five years of progressively responsible experience in food service, hospitality, concessions, catering, or venue operations required.
• Supervisory experience preferred.
• Knowledge of health codes, sanitation practices, and regulatory compliance (ServSafe required) required.
• Experience with inventory management, ordering, and cost tracking preferred.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours.
• Skill in cash handling and POS troubleshooting preferred.

Responsibilities

• Lead execution of catered events and premium hospitality services, serving as primary client contact and ensuring exceptional guest experiences.
• Oversee food and beverage production for catering events while maintaining safety and sanitation standards; manage inventory, ordering, and cost controls.
• Train, schedule, coach, and evaluate staff; support recognition and corrective action processes.
• Manage cash handling procedures, troubleshoot POS systems, and implement operational strategies to improve efficiency and profitability.
• Support menu development and ensure service areas are opened, stocked, staffed, cleaned, and closed.
• Participate in hiring and retention efforts, assist with budgeting and long-range planning, and rotate as Manager on Duty during major events.

Skills

Experience (5+ years)

Supervisory experience

Leadership

Health codes knowledge

Inventory management

Flexible schedule

Cash handling

POS troubleshooting

Education

Associate's degree or equivalent

Tools

POS systems

Job description

The Monument is seeking a dynamic Premium Services & Catering Manager to lead daily operations across our premium hospitality and catered event spaces. This role is central to delivering exceptional food, beverage, and guest experiences for every visitor—whether attending a concert, convention, sporting event, or private function. If you thrive in fast-paced environments, love creating memorable moments, and enjoy developing strong teams, this position offers an exciting opportunity to make a meaningful impact.

What Makes This Role Unique

• You’ll oversee premium hospitality areas that directly shape the guest experience at one of the region’s most active event venues.
• Every day brings something new—concerts, banquets, sporting events, VIP receptions, and large-scale community gatherings.
• You’ll collaborate across departments, vendors, and client groups, serving as a key operational leader and facility Manager on Duty for major events.
• This role blends creativity, leadership, and operational strategy, giving you the chance to influence menu development, event execution, and long-range planning.
• You’ll help build a strong, engaged team through hiring, coaching, and retention efforts.

What you will do

In this role, you will lead the execution of catered events and premium hospitality services, serving as the primary client contact and ensuring exceptional guest experiences. You will oversee food and beverage production for catering events by maintaining safety and sanitation standards, and manage inventory, ordering, and cost controls. You will train, schedule, coach, and evaluate staff while supporting recognition and corrective action processes. You’ll also manage cash handling procedures, troubleshoot POS systems, implement operational strategies to improve efficiency and profitability, support menu development, and ensure all service areas are properly opened, stocked, staffed, cleaned, and closed. Additionally, you will participate in hiring and retention efforts, assist with budgeting and long-range planning, and rotate as Manager on Duty during major events to support smooth operations.

What you will bring

• Associate's degree or equivalent from accredited two-year college or university preferred.
• Five years of progressively responsible experience in food service, hospitality, concessions, catering, or venue operations required.
• Supervisory experience preferred.
• Strong leadership skills with experience training, scheduling, and coaching staff preferred.
• Knowledge of health codes, sanitation practices, and regulatory compliance (ServSafe required) required.
• Experience with inventory management, ordering, and cost tracking preferred.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours.
• Skill in cash handling and POS troubleshooting preferred.