Premium Service Loaner Concierge

Motorsport Network, LLC; Beaverton (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company contribution

Paid Time Off after 90 days

Paid holidays

Employee discounts on services

Job summary

Sunset Porsche Audi Beaverton is seeking a Service Loaner Agent to be the face of our service department, ensuring customers stay mobile while their vehicles are serviced. You will coordinate the loaner fleet, greet clients, and guide them through the check-in process.

The role requires one year in a customer-facing position, strong communication, proficiency with MS Office and Dealerware, and a valid driver’s license. On-site, the position offers competitive pay and benefits.

Qualifications

• At least 1 year of experience in a customer-facing role (Automotive or Rental Car experience is a major plus).
• High school diploma or equivalent.
• Proficiency in MS Office (Excel/Word) and the ability to quickly learn dealership management software (Dealerware).
• Exceptional verbal and written skills; you can de-escalate a situation with a smile.
• A valid driver’s license and a clean driving record are essential.

Responsibilities

• First Class Greetings: Meet and greet service customers promptly, acting as a concierge to guide them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, and manage high-volume incoming calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation to ensure a frictionless check-in experience.
• Incident Management: Assist in accident reporting, insurance claims, and deductible collections should a loaner vehicle be damaged.
• Fleet Staging: Manage the daily "staging" of vehicles, ensuring loaners are cleaned, fueled, and parked in designated areas by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verifying driver's licenses, insurance, and credit card information.
• Inventory Control: Perform meticulous vehicle walk-arounds upon check-out and return; track stock numbers, keys, and unit utilization.
• Data Management: Utilize Dealerware software and Excel spreadsheets to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Partner with outside body shops and third-party rental agencies to ensure constant vehicle availability.

Skills

Customer service

Communication

Team coordination

Education

High school diploma

Tools

Dealerware

MS Office

Job description

Sunset Porsche Audi Beaverton is seeking a Service Loaner Agent to be the face of our service department, ensuring customers stay mobile while their vehicles are serviced. You will coordinate the loaner fleet, greet clients, and guide them through the check-in process.

The role requires one year in a customer-facing position, strong communication, proficiency with MS Office and Dealerware, and a valid driver’s license. On-site, the position offers competitive pay and benefits.