Premium Seating Guest Services

Live Nation; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Live Nation Entertainment at Huntington Bank Pavilion seeks a VIP/Premium Seating Guest Services crew member to deliver premium hospitality for our season ticket holders, VIP Cub Access, and box seat guests. The role requires proactive service, strong appearance, and the ability to address questions and concerns across lounge and music areas.

You will collaborate with managers, bar staff, and servers to ensure flawless guest experiences, anticipate needs, and maintain the lounge ambiance

Qualifications

• High School Diploma or equivalent required.
• Flexibility with schedule to cover events.
• Ability to diffuse volatile situations with tact and diplomacy.
• Strong diplomacy, multitasking, verbal, organizational, and interpersonal skills.
• Working knowledge of high-end restaurant operations, seating procedures, and guest relations.

Responsibilities

• Give proper recognition to Live Nation Executives and VIPs.
• Anticipate guests' needs and provide superior service.
• Present a professional appearance.
• Interact appropriately with diverse audiences.
• Monitor lounge areas to uphold ambiance.
• Coordinate with Managers, Bar Staff, and Servers about guest arrivals.
• Assist guests and colleagues to enhance the overall experience.
• Inform guests about event timing for acts and performances.
• Serve as an information resource about lounges and music areas.

Skills

Diplomacy

Interpersonal skills

Verbal skills

Organizational skills

Multitasking

Guest relations

Education

High School Diploma or equivalent

Job description

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Huntington Bank Pavilion is seeking a VIP/Premium Seating Guest Services crew member to drive the premium hospitality experience. This role will engage with our seasonal clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP crew members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

WHAT THIS ROLE WILL DO

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
• Anticipating guests' needs and providing superior service
• Presenting exemplary and professional appearance
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent
• Must have a flexible schedule
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any,