VIP Host - MH

Live Nation; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment, Las Vegas, invites a VIP Host to enhance the guest experience for premium patrons at our venues. The role focuses on selling VIP upgrades, coordinating check-in, and ensuring top-tier service during shows.

Ideal candidates have experience in high-end hospitality or VIP operations, strong problem-solving skills, and the ability to handle multiple tasks with diplomacy. A flexible schedule is required for event coverage and on-site duties.

Qualifications

• High school diploma or equivalent is required.
• Experience selling to high-end VIP clients is preferred.
• Strong problem-solving and organizational abilities are essential.
• Excellent verbal and interpersonal communication is needed.
• Ability to diffuse volatile situations with tact and diplomacy is required.
• Candidate must have a flexible schedule to cover events.
• Knowledge of VIP/nightclub operations or high-end guest relations is a plus.

Responsibilities

• Sell VIP upgrades and premium seating to concert patrons on show nights.
• Handle sales from pitch through payment processing and fulfillment.
• Check in and escort VIP clients to ensure a premium experience.
• Recognize Foundation Members and VIP clients to show appreciation.
• Build relationships with Foundation Room members and VIP clients.
• Maintain CRM records for VIP client base and coordinate event operations.
• Execute nightly VIP setup, including seating, personalization, and area signage.
• Maintain professional grooming and adapt communication to the audience.
• Occasionally work special events scheduled at the venue.

Skills

VIP guest relations

High-end service

Problem solving

Multi-tasking

Verbal skills

Interpersonal skills

Diplomacy

Flexibility

Education

High School Diploma or equivalent

Job description

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

What this role will do

• Sell VIP Upgrades, Premium Seats, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows.
• VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment.
• Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Build strong relationships with Foundation Room members and VIP clients.
• Utilize and Develop CRM Program for House of Blues VIP Clientele.
• Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered.
• Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue.

What this person will bring

Required:

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Problem solving skills
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related t