VIP Host - The Fillmore Detroit

Live Nation, Inc; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Live Nation Entertainment in Detroit seeks a personable guest services professional to elevate VIP and box seating experiences. You will act as a knowledge source for guests, assist with timing of acts, and maintain exceptional service in high-end settings.

The role requires a High School Diploma or equivalent and a diplomatic, multitasking mindset, with a flexible schedule and strong interpersonal skills to ensure a memorable live events experience.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations and seating procedures.
• Strong diplomacy, problem solving, and interpersonal skills.
• Ability to diffuse volatile situations with tact and diplomacy.
• Flexible schedule required.

Responsibilities

• Recognize VIPs and assist with patronage.
• Inform guests about seating and act as info resource in VIP areas.
• Coordinate timing of supporting acts and headliners.
• Support various positions and communicate to enhance guest experience.
• Maintain contact with manager and staff regarding arrivals.
• Monitor VIP area ambiance.
• Communicate effectively with audience.
• Present professional appearance.
• Anticipate guests’ needs and provide superior service.

Skills

Diplomacy

Multitasking

Verbal skills

Organizational skills

Interpersonal skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

Job Summary

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who Are You?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

What This Role Will Do

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage


• Serving as a resource of information for all Guests regarding their experience within both the box seating/VIP tables and music areas


• Assisting guests regarding the timing of the supporting acts and headliner acts


• Providing assistance to all positions and communicating effectively with others to enhance guest experience


• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests


• Constant observation of VIP area, upholding the ambiance of the VIP section or box seating section


• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience


• Presenting exemplary and professional appearance


• Anticipating guests’ needs and providing superior service

What This Person Will Bring

• High School Diploma or equivalent


• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving


• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills


• Ability to diffuse possibly volatile situations with tact and diplomacy


• Must have a flexible schedule

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability.

For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Company Highlights

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.

• generous vacation


• healthcare


• retirement benefits


• student loan repayment


• tuition reimbursement


• six months of paid caregiver leave for new parents including fostering


• perks like Roadie Babies helping new parents care for their babies on work trips


• access to free live events through our exclusive employee ticketing program

And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.