Premium Seating Guest Services

Live Nation Worldwide, Inc.; Chicago (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Live Nation Entertainment is seeking a VIP/Premium Seating Guest Services crew member for Huntington Bank Pavilion to engage with seasonal clients who purchase VIP Cub Access, season tickets, box seats, or premium seating.

You will be stationed in VIP lounges and assist with questions, issues, or complaints, while maintaining a premier guest experience through anticipation, tact, and professional appearance.

Qualifications

• High School Diploma or equivalent.
• Must have a flexible schedule.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.

Responsibilities

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
• Anticipating guests’ needs and providing superior service
• Presenting exemplary and professional appearance
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas

Skills

Diplomacy

Verbal skills

Organizational skills

Interpersonal skills

Guest relations

Multi-tasking

High-end dining ops

Education

High School Diploma or equivalent

Job description

Job Summary: WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Huntington Bank Pavilion is seeking a VIP/Premium Seating Guest Services crew member to drive the premium hospitality experience. This role will engage with our seasonal clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP crew members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

WHAT THIS ROLE WILL DO

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
• Anticipating guests’ needs and providing superior service
• Presenting exemplary and professional appearance
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent
• Must have a flexible schedule
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made in order to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

----------

The expected compensation for this position is: $17.05 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.