VIP Upseller - Saint Andrew's Hall

Live Nation Entertainment; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Live Nation Entertainment in Detroit is seeking a VIP Services Associate to sell Boxes and VIP seating, and to be on-site at shows to upsell premium inventory to concert patrons.

The role requires a high school diploma, experience selling to VIP clients, and strong communication, diplomacy, and organizational skills. You will coordinate night-of-show operations and ensure exceptional guest service.

Qualifications

• High School Diploma or equivalent.
• Experience selling to VIP clients.
• Knowledge of high-end restaurant operations, seating procedures, guest relations, and problem solving.

Responsibilities

• Sell Boxes and reserved seating before shows and meet monthly sales goal.
• Be present at shows to upsell VIP inventory to concert patrons.
• Assist VIP clients with venue experience details and timing of arrivals.
• Coordinate show-night operations with Ops Director, servers and security.
• Maintain professional grooming standards and act as VIP liaison.
• Build strong relationships with VIP clients and anticipate their needs.

Skills

VIP sales

Guest relations

Diplomacy

Multitasking

Verbal communication

Organizational skills

Interpersonal skills

Flexibility

Education

High School Diploma or equivalent

Job description

What This Role Will Do

• Selling of Boxes and reserved seating areas in advance of every show and maintain monthly sales goal.
• Be present at every show to upsell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the venue.
• Provide assistance for VIP clients regarding the timing of their arrival and concert times.
• Give proper recognition to Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Build strong relationships with VIP clients and have the ability to anticipate their needs.
• Give constant observation of Boxes and reserved seating to ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue.

Requirements

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, and problem solving.
• Experience in selling to high-end, VIP clients.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Physical Demands

• Working environment is fast‑paced, often loud and stressful.
• Position requires extended periods of prolonged standing and working on your feet.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.