Premium Season Ticket Success Manager

Rhode Island FC

Pawtucket (RI)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Rhode Island FC is seeking a Premium Service Account Executive to deliver exceptional service to Rhode Island FC Season Ticket Members through proactive communication, relationship management, and renewal-focused initiatives. This role manages a defined portfolio of accounts, drives renewal success, identifies revenue opportunities, and supports matchday and community engagement efforts.

The Premium Service Account Executive will coordinate related projects, responsibilities and initiatives that

Qualifications

1-3 years of experience in customer service, sports business, sales, or a related field.
Strong communication skills with the ability to build and maintain positive customer relationships.
Ability to meet or exceed performance metrics in a results-driven environment.
Comfortable working in a fast-paced, event-driven setting with non-traditional hours.

Responsibilities

Retention of season ticket members in the defined portfolio by providing best-in-class customer service.
Seek additional revenue opportunities through add-on sales, seat upgrades, and referrals.
Achieve renewal rate targets and maintain proactive communication with accounts.
Build relationships via seat/suite visits, calls, emails, and other touchpoints.
Collaborate across departments to ensure consistent communication and fan experience.
Maintain up-to-date knowledge of team happenings, events, benefits, and stadium details.
Ensure customer and account data is accurate in required systems.
Support Ticket Sales Account Executives with group sales fulfillment and matchday instructions.
Represent RIFC at community events and become proficient in SeatGeek.
Assist with ancillary stadium events as assigned.