Premium Payments Specialist - Hybrid

American Amicable Group; Waco (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) with company match

PTO plan

Employee and family assistance program

Ergonomic furniture program

Performance bonus opportunities

Job summary

American Amicable Life Insurance Company of Texas is seeking a Premium Accounting Representative to ensure accurate and timely processing of premium payments, supporting policyholders, agents, and our financial operations.

You will handle payments, manage suspense accounts, respond to inquiries, and update records, while contributing to a collaborative, growth-oriented iA Financial Group environment with hybrid work options.

Qualifications

• 2+ years of administrative or customer service experience (preferred).
• High school diploma or GED required.

Responsibilities

• Process all forms of premium payments, including list billing, returns, and direct payments.
• Manage daily completion of WMS items.
• Monitor and balance suspense accounts.
• Process returned items and support policy reinstatements.
• Respond to inquiries via phone and chat about Premium Accounting.
• Update agent and client information, including address and email changes.
• Correspond with agents, policy owners, and bank personnel regarding payment processes.
• Prepare and mail premium payment letters and verify notices.
• Research and resolve past-due policies.
• Perform additional duties as assigned to support business needs.

Skills

Attention to detail

Written and verbal communication

Problem solving

Organizational skills

MS Office proficiency

10-key calculator

Independent and team player

Adaptability

Administrative or customer service exp

Education

High school diploma or GED

Job description

American Amicable Life Insurance Company of Texas is seeking a Premium Accounting Representative to ensure accurate and timely processing of premium payments, supporting policyholders, agents, and our financial operations.

You will handle payments, manage suspense accounts, respond to inquiries, and update records, while contributing to a collaborative, growth-oriented iA Financial Group environment with hybrid work options.