Premium Outlet Operations & Guest Experience Supervisor

asmglobal; Mansfield (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Legends Global is seeking an experienced outlet manager to oversee a premium venue at a major event location in Mansfield, MA. Under the direction of the General Manager, you will lead frontline staff, ensure guest satisfaction, and uphold company policies during events.

You will coordinate opening/closing duties, supervise service standards, and work with other departments to deliver seamless hospitality experiences.

Qualifications

• Restaurant experience required; orientation and on-the-job training are provided.
• POS experience preferred.
• Must be pleasant, courteous, and enjoy working with people.
• Must be able to work in a team environment.
• Must be able to remain calm under stressful situations.
• Must be able to smile, maintain positive body language, and consistently provide positive guest service.
• Must be able to generalize, evaluations, and decisions without immediate supervision.
• Must be able to accept and carry out responsibility for directions as well as delegate and give direction.

Responsibilities

• Maintains a friendly, positive attitude and professional demeanor.
• Reports for scheduled event on time and to assigned area.
• Fulfills opening and closing duties as dictated by management.
• Ensures frontline staff complete duties to company standards.
• Resolves guest issues and ensures customer satisfaction.
• Ensures supplies are stocked; work areas and outlets are clean; frontline staff are professional.
• Completes required paperwork.
• Maintains leadership presence in dining room, bar, and kitchens.
• Works as a team with fellow associates and other service departments.
• Performs tasks assigned by management.
• Practices safe work habits and completes safety training.

Skills

Restaurant experience

POS experience

Customer service

Teamwork

Calm under pressure

Positive body language

Decision making

Direction delegation

Job description

Legends Global is seeking an experienced outlet manager to oversee a premium venue at a major event location in Mansfield, MA. Under the direction of the General Manager, you will lead frontline staff, ensure guest satisfaction, and uphold company policies during events.

You will coordinate opening/closing duties, supervise service standards, and work with other departments to deliver seamless hospitality experiences.