Premium Lounge Concierge | Flexible Shifts

American Express; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Job summary

American Express in Honolulu invites experienced Customer Experience – MSP to join the Centurion Lounge team. The MSP delivers concierge and lifestyle services to cardholders, welcomes guests upon arrival, and helps ensure a seamless guest journey from start to finish.

This role requires flexible hours, including nights, weekends, and holidays. You will collaborate with food and beverage partners to meet guest needs and assist with travel and reservations, drawing on strong communication and a

Qualifications

• Minimum 1 year experience servicing premium customers.
• Experience in airline, lounge, or travel industry (reservations).
• Excellent communication and customer-centric attitude.
• Professionalism and strong teamwork.
• Ability to make decisions quickly in a fast-paced environment.

Responsibilities

• Welcome guests and provide access upon arrival.
• Take ownership of the guest experience from start to finish.
• Develop creative solutions to guest concerns to build loyalty.
• Apply the "Guest First" philosophy in meeting expectations.
• Offer concierge and lifestyle recommendations.
• Provide travel and reservation assistance.
• Coordinate with food & beverage partners to accommodate guest requests.
• Maintain a professional and positive attitude.
• Work flexible shifts including nights, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Adaptability

Decision making

Tools

Reservations systems

Legacy systems

Job description

American Express in Honolulu invites experienced Customer Experience – MSP to join the Centurion Lounge team. The MSP delivers concierge and lifestyle services to cardholders, welcomes guests upon arrival, and helps ensure a seamless guest journey from start to finish.

This role requires flexible hours, including nights, weekends, and holidays. You will collaborate with food and beverage partners to meet guest needs and assist with travel and reservations, drawing on strong communication and a