Elite Travel Concierge for High-Net-Worth Guests

American Express; Little Rock (AR); Hybrid; USD 27,552 - 46,356; Full time

Benefits offered by this job

Competitive base pay

6% retirement plan match

Medical, dental, vision benefits

Flexible work arrangements (hybrid)

Parental leave (20+ weeks)

Job summary

American Express in New Mexico, USA is seeking a Customer Experience Concierge to deliver world-class service to Centurion Club guests. The role entails personal travel, card, concierge and lifestyle services with flexible scheduling including evenings, weekends, and holidays.

Qualifications include a Bachelor's Degree and 1+ year experience serving high-net-worth clients. Join a team focused on proactive solutions, professionalism, and strong client relationships.

Qualifications

• Bachelor's degree required.
• Experience servicing high-net-worth clients preferred.
• Excellent interpersonal skills and ability to delight clients.

Responsibilities

• Invite Cardholders upon arrival and manage access to events.
• Ensure the client experience from start to finish.
• Develop solutions to issues to maintain brand loyalty.
• Address guests' needs with a Client-First mindset.
• Offer concierge and lifestyle recommendations.
• Coordinate travel scheduling and low-cost reservations.
• Collaborate with food & beverage partners to meet guest needs.

Skills

Client service

Interpersonal skills

Problem solving

Flexibility

Tech-savvy

Education

Bachelor's Degree

Job description

American Express in New Mexico, USA is seeking a Customer Experience Concierge to deliver world-class service to Centurion Club guests. The role entails personal travel, card, concierge and lifestyle services with flexible scheduling including evenings, weekends, and holidays.

Qualifications include a Bachelor's Degree and 1+ year experience serving high-net-worth clients. Join a team focused on proactive solutions, professionalism, and strong client relationships.