Remote Customer Experience Concierge — Centurion Lounge

American Express; Miami (FL); Remote; USD 28,000 - 55,000; Full time

Job summary

American Express is seeking a Customer Experience Concierge for the Centurion Lounge in Miami, Florida. The successful candidate will oversee service delivery, manage team leaders, and ensure high quality in customer interactions. A Bachelor Degree and strong leadership abilities are required.

The role involves mentoring, driving a client-first culture, and utilizing data analysis for operational improvements. Candidates should possess excellent communication skills and a proven track record in customer service environments.

Qualifications

• Proven experience in customer service call center operations.
• Ability to manage and develop team leaders through effective coaching.
• Deep understanding of workforce planning and service level agreements.

Responsibilities

• Oversee delivery of high service levels and meet quality objectives.
• Drive a customer-first culture within teams.
• Utilize data analytics for future resource planning and improvement initiatives.

Skills

Leadership skills

Ability to mentor

Client-first ethos

Conflict resolution

Excellent written and verbal communication

Education

Bachelor Degree

Job description

American Express is seeking a Customer Experience Concierge for the Centurion Lounge in Miami, Florida. The successful candidate will oversee service delivery, manage team leaders, and ensure high quality in customer interactions. A Bachelor Degree and strong leadership abilities are required.

The role involves mentoring, driving a client-first culture, and utilizing data analysis for operational improvements. Candidates should possess excellent communication skills and a proven track record in customer service environments.